The 20 MSP’s Tim Conkle Named Finalist for CRN’s Solution Provider CEO of the Year
Industry veteran recognized for innovating scalable MSP platform and driving growth at The 20 MSP
Full Press Release Here
The 20 MSP is proud to share that CRN®, a brand of The Channel Company, has recognized Tim Conkle as a finalist in the first-ever CRN Best of the Channel Awards in the Best Solution Provider CEO of the Year category.
As a finalist, Tim Conkle is being spotlighted for his dedication to channel innovation and excellence through the creation of a scalable national MSP platform, the implementation of a standardized service delivery model, and a bold M&A strategy that fuels growth, attracts top talent, and accelerates national expansion into new markets.
This is the first annual CRN Best of the Channel Awards honoring the individual leaders, teams, and companies setting an example with their visionary strategies and outstanding contributions to channel success. Winners will be announced at the Best of the Channel Awards Gala in Atlanta on Oct. 14, immediately following The Channel Company’s XChange Best of Breed Conference.
Tim Conkle is a recognized leader and innovator in the MSP industry, known for developing a robust blueprint for MSP growth, pioneering a highly scalable service delivery model, and spearheading an M&A campaign to bring the industry’s top talent into The 20’s tent. His annual VISION conference invites MSPs from all over North America to learn from The 20’s example, and forge their own paths forward in a rapidly evolving space.
“We are excited to spotlight the finalists of the first-ever CRN Best of the Channel Awards, representing the channel’s guiding lights for innovation, partnership, and impact,” said Jennifer Follett, VP, U.S. Content, and Executive Editor of CRN, The Channel Company. “These leaders, teams, and companies represent the best of what’s possible—from future-focused strategies and bold leadership to a deep commitment to channel-driven success. We are proud to highlight how their achievements and dedication drive the channel forward.”
“This is a huge honor,” shared Conkle. “Our company is all about breaking the mold and reimagining what’s possible for an MSP—and the businesses we serve. But that kind of work isn’t a solo effort, and I’m incredibly lucky to be surrounded by a team who believe in the mission and who come to work every day looking to make a real impact. I’m grateful for this recognition, but even more grateful for the people I get to share it with.”
The full list of CRN Best of the Channel Award finalists can be viewed online starting July 22nd at crn.com/best-of-the-channel-awards.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, including single and multi-location organizations, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.
About The Channel Company
The Channel Company (TCC) is the global leader in channel growth for the world’s top technology brands. We accelerate success across strategic channels for tech vendors, solution providers, and end users with premier media brands, integrated marketing and event services, strategic consulting, and exclusive market and audience insights. TCC is a portfolio company of investment funds managed by EagleTree Capital, a New York City-based private equity firm. For more information, visit thechannelco.com.
The 20 MSP Named to Dallas Business Journal’s 2025 Fast 50 List
The 20 MSP recognized for rapid expansion, strengthens position as national leader in managed IT services.
The 20 MSP, a leading provider of managed IT services, is proud to announce that it has been named one of the 50 fastest-growing private companies in North Texas by the Dallas Business Journal.
The annual list honors organizations that have achieved exceptional growth over the past three years, driven by strong leadership and strategic execution, and resulting in a significant impact on the regional economy.
The 2025 Fast 50 companies reported a combined $8.05 billion in revenue, underscoring the robust role these organizations play in driving economic growth across North Texas. The 20’s leadership team is deeply honored for the inclusion, and looks forward to continuing its upward trajectory, leveraging innovation, client-centric service, and strategic expansion to build on this momentum and further solidify its national footprint.
“This recognition means a lot, and we’re genuinely honored to be included among such an inspiring group of innovators, leaders, and trailblazers,” said Tim Conkle, founder and CEO of The 20. “Making this year’s list reflects our rapid growth, but more than that, it’s a testament to the remarkable drive of our entire team. Going forward, our mission stays the same: helping our clients run smarter, safer, and more efficient businesses with technology they can count on.”
The 20’s national expansion is fueled by a bold acquisition strategy that has broadened the company’s service offerings and attracted significant industry attention. Leveraging its membership-based growth platform, The 20 MSP Group, the company focuses on acquiring MSPs belonging to the group, as this strategy enables swift integrations with minimal friction and attrition. With 41 deals completed to date, The 20 is reshaping the managed services landscape and rapidly emerging as a powerhouse in the industry.
“While we’ve closed 40+ deals in less than three years, our acquisition strategy isn’t about speed – it’s about bringing MSPs on board who have already embraced our way of doing business,” Conkle explained. “This ensures seamless integrations and minimal disruptions for our clients. Our goal isn’t just to grow, but to capitalize on real relationships and a shared vision. Getting bigger is gratifying, but the real reward is seeing the collaborative dynamic of our group drive our success on the national stage. ‘Better together’ is a mantra we swear by – and it’s helping us distinguish ourselves in a very crowded industry.”
Honorees will be celebrated at an awards ceremony hosted by the Dallas Business Journal, where final rankings will be revealed and the No. 1 company named.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.
The 20 MSP Marks 40th Acquisition with Strategic Addition of ADC
The 20 MSP continues national growth trajectory, expands presence in the Northeast with latest strategic acquisition.
Full Press Release Here
Leading managed service provider (MSP) The 20 MSP today announced its acquisition of ADC, a Massachusetts-based IT solutions provider headquartered in Dracut and led by President and Owner Jim Considine.
ADC joins The 20 MSP as the organization’s 40th acquisition in under three years, a milestone made possible by the company’s unique M&A strategy: primarily acquiring MSPs from within its peer group and growth platform, The 20 MSP Group. This model allows for accelerated integration, as member companies already operate using The 20’s standardized technology stack, core business processes, and culture of collaboration.
Founded by Jim Considine, ADC has been a trusted technology partner to small and mid-sized businesses across Boston and the surrounding areas since 1990. Known for its tailored solutions and unwavering commitment to client success, ADC has helped hundreds of businesses boost productivity and reduce risk through streamlined, customized IT solutions and proactive support. As a member of The 20 MSP Group, ADC achieved impressive year-on-year growth, while adding the scale and operational maturity needed to compete at a higher level.
“ADC is exactly the kind of MSP we love to bring into the fold,” said Tim Conkle, Founder and CEO of The 20 MSP. “Jim is incredibly driven and focused on building his MSP the right way. His commitment to continuous improvement shines through in the team he’s built, the culture he’s nurtured, and the strong, lasting relationships he’s established with clients. We’re excited to deepen our partnership with Jim and the ADC team – and to continue innovating and raising the bar in managed services together.”
Considine will remain on board in a new leadership position, continuing the pattern seen with many of The 20 MSP’s acquisitions, where owners and decision makers stay on to guide growth and drive improvement in roles aligned with their strengths.
“Our M&A strategy is about building something bigger together,” added Conkle. “We’re acquiring these companies to elevate everything they’ve already built – and to add crucial expertise and industry experience to our growing operations. ‘Right people in the right seats’ has been a guiding principle since day one, and it remains central as we expand nationwide. At the heart of our mission is the belief that an MSP’s success depends more than anything else on the people in its tent – the passion, integrity, and energy they bring to the office, day in and day out.”
With a robust pipeline of acquisition candidates and a proven framework for rapid, harmonious integration, The 20 MSP is poised to continue its national expansion throughout 2025, reinforcing its reputation as one of the most forward-thinking players in the managed services space.
Pinecrest Capital Partners served as the exclusive financial advisor to The 20 MSP on the acquisition and associated financing.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, including single and multi-location organizations, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.
About The 20 MSP Group
The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability. To learn more, visit the 20.com.
Ciera Cole and Crystal Conkle of The 20 Spotlighted on the 2025 Women of the Channel Power 80 Solution Provider List
Plano, Texas, May 12, 2025 — The 20, leading MSP consortium, proudly announced today that CRN®, a brand of The Channel Company, has recognized Ciera Cole, CXO, and Crystal Conkle, CMO, on the 2025 Women of the Channel Power 80 Solution Provider list. This prestigious honor highlights an elite subset of influential solution provider leaders chosen from the CRN® 2025 Women of the Channel list.
This annual CRN list celebrates women from vendors, distributors, solution providers and other channel-focused organizations who make a positive difference in the IT ecosystem. The CRN 2025 Women of the Channel honorees are innovative and strategic leaders committed to supporting the success of their partners and customers.
The annual Power 80 Solution Provider list honors the most influential women in leadership at some of the country’s most prominent IT integrators, managed service providers, value-added resellers and consultants for their channel advocacy and dedication to helping their customers and technology partners thrive.
Ciera Cole serves as Chief Experience Officer at The 20. In her role as CXO, Cole spearheads The 20’s efforts to provide its MSP members with one unified experience, securing retention, growth and satisfaction. Cole studied business at Baylor University and later received her MBA from Southern Methodist University while working full-time at The 20.
Crystal Conkle is a proven marketing leader with nearly two decades of experience in B2B marketing, demand generation, marketing communications, lead nurturing, content strategy and multichannel marketing for the IT industry. In her current role as Chief Marketing Officer at The 20, Conkle draws on her marketing expertise and entrepreneurial experience to translate business objectives into marketing strategies, facilitating growth and scale for both The 20 and its MSP member network. Conkle holds a bachelor’s degree, MBA and M.A. from the University of Texas at Dallas.
“It’s an honor to recognize the outstanding accomplishments of these women, who are leaders and change-makers in the IT channel,” said Jennifer Follett, VP, U.S. Content and Executive Editor, CRN at The Channel Company. “Each woman spotlighted on this list has shown exceptional dedication to building creative strategies that propel transformation, growth, and success for their organizations and the entire IT channel. We are pleased to spotlight their important contributions and look forward to their future success.”
“It is with great pride that I congratulate Crystal Conkle and Ciera Cole on this distinguished recognition from CRN,” said Tim Conkle, CEO of The 20. “Being named to the Women of the Channel Power 80 list reflects their exceptional leadership, strategic vision, and meaningful contributions to both our organization and the broader IT channel. Their continued excellence sets a high standard and reinforces The 20’s commitment to driving innovation and progress in our industry.”
The 2025 Women of the Channel will be featured in the June issue of CRN Magazine, with online coverage beginning May 12 at www.CRN.com/WOTC.
About The 20
The 20 is an exclusive consortium for Managed Service Providers (MSPs) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for MSP clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond cutting-edge tools and processes, The 20 touts a proven sales model, a community of industry leaders, and ultimate scalability. For more information, visit the20.com
About The 20 MSP
The 20 MSP has been helping businesses succeed through better technology since 1986. As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.
About The Channel Company
The Channel Company (TCC) is the global leader in channel growth for the world’s top technology brands. We accelerate success across strategic channels for tech vendors, solution providers, and end users with premier media brands, integrated marketing and event services, strategic consulting, and exclusive market and audience insights. TCC is a portfolio company of investment funds managed by EagleTree Capital, a New York City-based private equity firm. For more information, visit thechannelco.com.
Hannah Allpress of The 20 Wins Future Leader Award at GTIA’s 2025 North America Spotlight Awards
The 20 is proud to announce that Hannah Allpress, Sales Account Executive, has been named the winner of the Future Leader Award at the 2025 North America Spotlight Awards, hosted by the Global Technology Industry Association (GTIA).
The Future Leader Award recognizes emerging industry professionals who have demonstrated success, leadership, and innovation in their fields. Allpress was honored for her outstanding accomplishments and innovations as an emerging leader in the IT channel. As a Sales Account Executive at The 20, Allpress provides white-glove service to MSPs looking to scale their businesses, helping them navigate the complexities of the IT industry.
The winners of GTIA’s North America Spotlight Awards were recognized at the North America Spotlight Awards recognition dinner, which took place at this year’s GTIA Communities & Councils Forum in Chicago on March 11. This annual event brings together members representing MSPs, distributors, tech vendors, and other tech business service firms to discuss the latest developments in managed services, cybersecurity, tech talent and diversity, emerging technologies, and more.
“Hannah is smart, driven, and brings so much to The 20,” said Crystal Conkle, CMO of The 20. “Her leadership skills, industry knowledge, and commitment to MSP success are unmatched, and her dedication to our MSP community is second to none. This win is just the beginning for her, and I couldn’t be prouder.”
“Congratulations to the 2025 North America Spotlight winners, who continue to drive our industry and our community to greater heights by inspiring and supporting those around them in the IT channel,” said MJ Shoer, GTIA’s chief community officer. “They have demonstrated that active engagement, thought leadership, and innovation are powerful forces for driving positive change—both within our member community and across the broader tech ecosystem. We proudly honor their achievements and express our deep gratitude for their work.”
A panel of executive council members from GTIA communities in the UK and Ireland, DACH, ASEAN, Benelux, and ANZ regions, evaluated nominees based on their impact and contributions to the technology industry.
For more information about the GTIA North American Spotlight Awards, visit gtia.org.
About the Global Technology Industry Association
The Global Technology Industry Association (GTIA) is the only vendor-neutral, 501(c)(6) nonprofit membership community connecting and representing the worldwide IT channel. They set their members up for success by providing benefits that include trusted resources and networking opportunities. In addition, the association sets industry standards that enable companies to build sustainable, secure and profitable businesses in an ever-changing technology landscape. Internationally, GTIA represents tens of thousands of professionals from more than 2,000 MSPs, solution providers, vendors, distributors and other companies serving the IT channel. GTIA was formerly known as the CompTIA Community (the membership arm of CompTIA). For more information, visit gtia.org.
The 20 MSP continues multi-year M&A spree with acquisition of Alexandria-based Mid-Atlantic Computer Solutions, expands presence in the D.C. metro area.
The 20 MSP, a leading managed service provider (MSP) with offices nationwide, today announced its first M&A deal of 2025 and 38th MSP acquisition to date. The latest MSP to join The 20’s rapidly expanding ranks is Mid-Atlantic Computer Solutions, an experienced and operationally mature MSP headquartered in Alexandria, VA and serving clients in the greater DC metro area.
Mid-Atlantic Computer Solutions joined The 20’s membership-based growth platform, The 20 MSP Group, in 2020, and has since achieved remarkable year-on-year growth as a member. The company initially sought The 20’s help with scale, security, and compliance, and reports a number of operational improvements since joining the group.
Last year at VISION ’24, The 20’s annual in-person event for growth-focused MSPs and their channel partners, Mid-Atlantic Computer Solutions won the “Most Engaged MSP” Award. a testament to the organization’s commitment to collaboration and continuous improvement as a member of The 20 MSP Group.
“Will and his team are serious about mastering the business side of things, and have consistently shown that they’re willing to do all the little things to stand out in our crowded industry,” said Tim Conkle, founder and CEO of The 20. “There are a lot of MSPs out there, but very few are willing to make those big operational changes that enable greater scalability. It’s been a pleasure supporting Mid-Atlantic Computer Solutions’ growth as a member of our group, and the company’s progress in the last several years reflects the effectiveness of Will’s leadership and the clarity of his vision. We’re excited to pursue even bigger and better things with Will and his talented team now part of The 20,” Conkle added.
The 20 is pleased to announce that O’Neal and several key team members are remaining on board post-acquisition. “We’re thrilled that Will is sticking around, and we will soon announce his new role within The 20,” Conkle shared. “At the core of our M&A strategy is the idea that great MSPs are built on a foundation of great leadership, and our expansion has been just as focused on deepening our bench of talent as it’s been on deepening our footprint. Our business model is rock-solid, but what really makes this engine run is the incredible people giving their best each day.”
The 20 has additional acquisitions in the pipeline, including a pair of deals set to close in April. The company’s consolidation strategy continues to focus on purchasing MSPs belonging to The 20 MSP Group, as it facilitates swift and seamless integration, with proven processes that enable acquired companies to be fully integrated within 90 days.
“We’re gearing up for another big year of growth,” Conkle shared. “When you’ve got the right model, the right team, and the right approach, scaling becomes an expected outcome – the natural result of a system that’s been built for success. I’m excited to keep growing this year, but I’m more excited to witness the improvements and efficiencies this growth will bring.”
Pinecrest Capital Partners served as the exclusive financial advisor to The 20 MSP on the acquisition and associated financing.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com
About The 20 MSP Group
The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability. Interested in joining The 20? Contact us today!
GTIA 2025 North American Spotlight Awards Announces Finalists Crystal Conkle and Hannah Allpress of The 20
The 20 is thrilled to announce that the Global Technology Industry Association (GTIA) has named Crystal Conkle(CMO) and Hannah Allpress (Sales Account Executive) as finalists in the 2025 North America Spotlight Awards.
GTIA North American Spotlight Awards celebrates the success of some of the most engaged members and organizations across the IT industry. The honorees are those who have made a meaningful impact in the IT sector, taking strides to further the channel for the benefit of the entire industry. Winners will be announced at the upcoming GTIA Communities & Councils Forum (CCF) in Chicago on March 11, where they will be honored at a reception and dinner.
Crystal Conkle has been named a finalist for the Advancing Women in Technology Leadership Award. This award honors technology leaders who actively advocate for women in technology, serving as role models in both their field and personal community. Conkle is a proven marketing leader who has spent nearly two decades driving growth and brand success in the IT industry. As Chief Marketing Officer at The 20, Conkle has been paramount in propelling both The 20 and its MSP member network forward. Crystal was previously a finalist for this award in 2019.
Hannah Allpress has been named a finalist for the Future Leader Award. This award recognizes emerging industry professionals who have demonstrated success, leadership, and innovation in their fields. As a Sales Account Executive at The 20, Allpress provides white-glove service to MSPs looking to scale their business, helping them navigate the complexities of the IT industry.
“The GTIA Spotlight Awards recognize the success of some of our most engaged volunteer members and are a great opportunity to thank them for all their contributions to GTIA and the IT channel over the last year,” said MJ Shoer, Chief Community Officer of GTIA. “Best of all, the winners are chosen by a selection committee of their member peers around the world. Congratulations to all our 2025 North America finalists. I look forward to celebrating with everyone in person at CCF,” Shoer added.
“We’re thrilled that two more individuals from our company are being recognized for their knock-out contributions to the IT field,” said Tim Conkle, CEO of The 20. “Crystal and Hannah are star examples of striving for more, and it’s thanks to dedication like theirs that we’ve grown so much over the past several years.”
A judging panel, including executive council members from GTIA communities in the UK and Ireland, DACH, ASEAN, Benelux, and ANZ regions, evaluated nominees based on their positive impact on the tech industry.
For more information about the GTIA North American Spotlight Awards and the upcoming CCF event, visit gtia.org.
About The 20 MSP Group
The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability. To learn more, visit the20.com.
About Global Technology Industry Association (GTIA)
The Global Technology Industry Association (GTIA) is the only vendor-neutral, non-profit membership community connecting and representing the worldwide IT channel. We set our members up for success by providing benefits that include trusted resources and networking opportunities. In addition, the association sets industry standards that enable companies to build sustainable, secure and profitable businesses in an ever-changing technology landscape. Internationally, GTIA represents tens of thousands of professionals from more than 2,000 MSPs, solution providers, vendors, distributors, and other companies serving the channel.
We were formerly known as the CompTIA Community (the membership arm of CompTIA). The association was renamed as GTIA in 2025, but that’s not where our story begins. Our association has a long history of serving businesses in the IT channel and technology professionals.
The 20 Announces Strategic Partnership with N-able
Leading MSP organization The 20 announces partnership with global software company, expands offerings and support resources for MSP members.
The 20, a premier membership-based peer group and growth platform for managed service providers (MSPs), is excited to announce its new strategic partnership with N-able, a globally recognized provider of IT management and monitoring solutions designed specifically for the managed IT services industry.
This collaboration stands to broaden The 20’s offerings and service capabilities, while empowering members using N-able tools to streamline operations, improve efficiency, and unlock new growth opportunities.
The partnership comes on the heels of The 20’s acquisition of Collabrance – a “master MSP” that supports service providers on N-able’s software stack – and serves to strengthen the Collabrance side of The 20’s MSP network with enhanced integrations and expanded access to N-able’s support resources.
The 20 is particularly excited to begin leveraging Cove Data Protection, N-able’s powerful cloud-based backup solution. Going forward, The 20 will offer Cove as part of its standard security stack. Cove offers MSPs next-generation data backup with features like image-based backups, ransomware resilience, and a user-friendly, unified interface. This robust solution allows for quick, automated data recovery, enabling businesses to swiftly resume operations in the event of data loss or disruption.
Adding Cove to its portfolio enhances The 20’s ability to provide its MSP members with superior data protection and continuity services to their clients, an increasingly important aspect of IT management as the rapidly evolving threat landscape introduces more complex and frequent cyberattacks.
Cove stands apart from traditional backup solutions by offering a cloud-first architecture that simplifies backup and data recovery, reducing the need for a separate solution and avoiding the inefficiencies and high costs of legacy image-based systems.
The 20’s leadership is thrilled to expand its offerings and help its members evolve their services to keep pace with clients’ needs.
“This partnership is going to work wonders for our members – especially those on N-able’s stack,” shared Tim Conkle, The 20’s founder and CEO. “We’re excited to deepen our understanding of the N-able environment so we can help a large portion of our members leverage their chosen tools to the fullest. This is about making sure every MSP in our tent is positioned to reach its full potential.”
To learn more about N-able’s portfolio of solutions, visit n-able.com/products.
About The 20 MSP Group
The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability. To learn more, visit the20.com.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.
About N-able
N-able fuels IT services providers with powerful software solutions to monitor, manage, and secure their customers’ systems, data, and networks. Built on a scalable platform, we offer secure infrastructure and tools to simplify complex ecosystems, as well as resources to navigate evolving IT needs. We help partners excel at every stage of growth, protect their customers, and expand their offerings with an ever-increasing, flexible portfolio of integrations from leading technology providers. n-able.com
The 20 MSP Bolsters Southeastern Footprint with 37th Acquisition
The 20 MSP continues rapid nationwide expansion with acquisition of Alabama-based Eagle’s Wings Technologies.
Full Press Release Here
PLANO, TX. Dec.3, 2024 – Leading managed service provider (MSP), The 20 MSP, today announced its thirty-seventh acquisition to date, and its eleventh of the year. This latest deal brings Alabama-based MSP Eagle’s Wings Technologies under The 20 MSP’s growing umbrella, strengthening the organization’s presence in the Southeastern United States and maintaining strong growth momentum to close out the year.
Headquartered in Enterprise, Alabama, Eagle’s Wings Technologies (President/CEO – Greg Padgett) joined The 20’s acclaimed membership-based growth platform and peer group, The 20 MSP Group, in 2018 in an effort to enhance scalability, streamline operations, and dedicate more time to focusing on business growth and client success.
Since joining the group, Eagle’s Wings has experienced significant year-on-year growth, tripling in size and expanding its service capabilities to include clients in two additional states. “It’s dramatically transformed the way that we do business,” said Padgett, whose MSP won “Support Desk Favorite” in 2023 at the VISION Awards, The 20’s annual honors for top-performing MSPs in its peer group.
“Greg [Padgett] has built something really special – and very much by design,” shared Tim Conkle, The 20’s founder and CEO, and the architect of his company’s bold M&A strategy. “When he came to us back in 2018 looking for help, he understood that the end game was being able to step away from the day-to-day stuff and focus instead on scaling the business and driving long-term growth. Seeing him do exactly that – and transform his company from a break/fix-focused outfit into a thriving regional MSP – has been incredibly inspiring. It’s also been a powerful reminder that what we’re doing works!”
The 20’s leadership team shares in Conkle’s enthusiasm and looks forward to working closely with Eagle’s Wings’ core team to ensure a smooth transition for employees and clients alike.
The 20’s M&A spree began in 2022 with a flurry of acquisitions and has continued at a consistent pace. The company’s consolidation strategy is centered around acquiring ‘member MSPs’ – MSPs that belong to The 20 MSP Group – but also extends to identifying high-potential businesses that align with The 20’s values and growth vision.
Conkle commented on the critical role that talented people and strong leadership play in driving The 20’s growth momentum and success. “From the outside looking in, people tend to focus solely on the balance sheet and on the remarkable growth we’ve achieved in just two short years,” shared Conkle. “But the lynchpin of these deals – the real magic – isn’t neatly quantifiable, as it lies in the talent and expertise we’re adding with each new roll-up. The MSP owners—now shareholders—are the ones who keep The 20 evolving and agile in an industry that demands it. So I’ll say it again: our greatest differentiator is our people.”
Pinecrest Capital Partners served as the exclusive financial advisor to The 20 MSP on the acquisition and associated financing. The 20 has additional acquisitions lined up in the coming months.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.
About The 20 MSP Group
The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability. To learn more, visit the20.com.
The 20 MSP Makes Strategic Play with Acquisition of iCoreIT
The 20 MSP continues national expansion with acquisition of iCoreConnect’s healthcare-focused managed IT services division.
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Full Press Release Here
PLANO, TX, Oct 01, 2024 /PRNewswire-PRWeb/ — Leading managed service provider (MSP), The 20 MSP, today announced its acquisition of iCoreIT, the managed IT services division of iCoreConnect (NASDAQ: ICCT), a cloud-based software and technology company serving the enterprise and healthcare sectors.
As The 20 MSP solidifies its national footprint, the company is broadening its M&A focus beyond geographic expansion to include additional goals, such as strengthening expertise and proficiency in key markets and industries. With the integration of iCoreIT, The 20 MSP seeks to bolster its presence in the healthcare sector and offer more specialized services to optimize workflows for medical and dental practices. The 20 is pleased to announce that while iCoreIT’s leadership will remain with iCoreConnect, the employees of the managed services division will be joining The 20, ensuring the retention of valuable talent and expertise.
Tim Conkle, The 20 MSP’s founder and CEO, commented on the strategic value this latest deal holds.
“When it comes to tailoring managed IT services and solutions to the unique demands of healthcare providers, iCoreIT is at the forefront of things,” Conkle remarked. “Bringing them on board puts us in a very exciting position to give clients operating in that world a distinct competitive edge with tools and solutions crafted with their exact pain points and workflows in mind. We’re talking about delivering industry-leading innovation, security, and compliance services to a sector that critically needs help with these things.”
While The 20 MSP’s end game remains the same – building a premier national MSP with unmatched scale – its M&A strategy has evolved since getting underway in 2022. Initially, The 20’s search for acquisition candidates was confined to “member MSPs” – MSPs belonging to The 20’s growth platform, The 20 MSP Group. This strategy enabled rapid expansion and relatively seamless integrations, while bypassing some of the friction and attrition that can undermine M&A deals. Recently, however, The 20 MSP began to cast its net wider to include non-member MSPs, such as iCoreIT.
“We’ve completed our initial push into the M&A space with a flurry of MSP member acquisitions over two years, and now we’re ready to start zeroing in on more specific goals and targets, which will sometimes mean going outside the group,” shared Conkle. “Our goal was never just to be big. We want to be big, but also, really, really good – and our M&A plans will continue to evolve to accommodate both of these objectives.”
Integrating the managed services division of iCoreConnect, a publicly traded company (NASDAQ: ICCT), followed a rigorous process to protect shareholders and maintain transparency. The 20 MSP was pleased with the ease of the transition and how well their acquisition framework held up under increased scrutiny and oversight.
Pinecrest Capital Partners served as the exclusive financial advisor to The 20 MSP on the acquisitions. Texas-based Sunflower Bank, acting as sole lead arranger in a syndicated credit facility for The 20 MSP, provided the funding tranche.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.
About The 20 MSP Group
The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability. To learn more, visit the20.com.
