Ciera Cole and Crystal McFerran Honored as CRN’s 2019 Women of the Channel


Plano, TX, May 20, 2019 – The 20, a leading business development group for managed service providers (MSPs), announced today that CRN®, a brand of The Channel Company, has named Ciera Cole, Chief Operating Officer, and Crystal McFerran, Senior Vice President of Marketing to its prestigious 2019 Women of the Channel list. The leaders on this annual list are from all areas of the IT channel ecosystem; representing technology suppliers, distributors, solution providers, and other IT organizations. Each is recognized for her contributions to channel advocacy, channel growth and visionary leadership.


“CRN’s 2019 Women of the Channel list honors influential leaders who are accelerating channel growth through mutually-beneficial partnerships, incredible leadership, strategic vision, and unique contributions in their field,” said Bob Skelley, CEO of The Channel Company. “This accomplished group of leaders is driving channel success and we are proud to honor their achievements.”


CRN editors select the Women of the Channel honorees based on their professional accomplishments, demonstrated expertise, and ongoing dedication to the IT channel.


Ciera Cole has supported the CEO across both The 20 and its sister company, Roland Technology Group, over the past 6 years and was essential in helping build the organization from the ground up. As COO, she acts as the integrator within the company between all departments and remains instrumental to the growth and scale of both The 20 itself and its MSP member network. Ciera studied business at Baylor University and later received her MBA from Southern Methodist University while working full-time at The 20. Click here to view Ciera’s press release and WOTC profile.


Crystal McFerran has been critical in her leadership of The 20’s strategic planning, demand generation activities, and go-to-market execution for managed service provider members. She is an accomplished marketing professional with over 15 years of experience in B2B marketing, demand generation, marketing communications, lead nurturing, content strategy and multichannel marketing for the IT industry. Click here to view Crystal’s press release and WOTC profile.

The 2019 Women of the Channel list will be featured in the June issue of CRN Magazine and online at



About The 20

The 20 is an exclusive business development group for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond world-class tools and processes, The 20 touts a proven sales model, a community of industry-leaders, and ultimate scalability. For more information, visit

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About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace.


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Copyright ©2019. CRN is a registered trademark of The Channel Company, LLC.  All rights reserved.


The Channel Company Contact:        

Jennifer Hogan
The Channel Company