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Meet Gerard Irizarry, IT Support Desk Team Lead

Meet Gerard Irizarry, IT Support Desk Team Lead

Gerard Irizarry quickly became a tremendous asset to the entire team at The 20. Read below to find out more about Gerard.

What do you do here at The 20?

I’m the Technical Tier 2 Lead at The 20.

Describe The 20 in three words…

1 – Transparent · 2. Connected · 3. Nurturing

As a kid, what did you want to be when you grew up? 

I wanted to become a teacher when I was in third grade. I grew up, went to college in New York and became a technical trainer in that very same college!

What’s the most challenging thing about your job? 

The biggest challenge was getting to know the members of my team, especially one working from home. At the same time, trying to accommodate and synchronize their workflow, but everyday it became so much easier.

What do you consider your greatest achievement? 

My wife and I recently purchased our first home in Lake Dallas. I am very proud of that.

What do you think is the most important quality necessary for success? 

I believe we all must have is a genuine desire and willingness to learn and to keep an open mind as well as not be afraid to go the extra mile.

What do you like most about The 20? 

I’m a very curious person, so I like to understand how things work and how to fix various issues. I feel like I have that opportunity here at The 20. I love working with people who are just as curious as I am, and that are more skilled. It makes my work the best learning environment there is. Every day I learn something new on the job.

What do you like to do in your spare time? / What are your hobbies? 

I love spending time with my wife dancing or watching our favorite shows. I also enjoy my freelance Web/Graphic design as well as video and audio editing with a focus on advertising.

Where are you going on your next vacation?

Most Likely Puerto Rico or Bolivia.

What’s your top life hack?

Not much of a life hack but a work hack. Keyboard shortcuts have made my technical life a lot easier over the years. Keyboard combinations such as Alt + Tab for switching between open programs, Ctrl + Tab for cycling through open browser windows, and Ctrl + C or Ctrl + V for copy and paste respectively saved me significant amounts of time.

Interested in working with Gerard at The 20? We’re hiring! Check out our Careers page for more info.