Meet George Monroy of Monroy IT Services!
Tell us a little about your MSP…
We are located in the San Antonio Hill Country. Monroy IT Services was established in 2004 in Houston, TX. I moved the company in 2010.
How long have you been a member of The 20?
It will be four years in August 2020.
Why did your MSP originally look to partner with The 20?
The company was not growing and it was a do or die decision. I spoke with Tim and he opened my eyes to why I was having a hard time growing. He hit the nail on the head.
Tell us about the biggest change in your business since joining The 20.
I was able to scale quickly like I could not in the past. I was also introduced to managed Google Adwords and that helped with lead gen. Then I was able to sell with some training from Tim.
What do you like most about being a member of The 20?
I love the Support Desk and the tight knit family of being in the same boat with other owners.
What do you think is the most important quality necessary for success?
An open mind and a willingness to execute.
What are your biggest business challenges?
Currently it is selling during Covid. We have gained one client so I am not complaining but it is definitely much slower growth than I had planned this year.
What are your areas of focus for 2020?
Close a co-managed It deal and move forward with a sales plan for more co-managed IT. We currently have one co-managed IT client.
What advice would you share with an MSP looking to scale their business?
This is easy. Join The 20 so you can focus on lead gen and sales. The 20 will handle the scale.
What book are you currently reading?
I am currently finishing up Gap Selling by Keenan, Then it may be Fix This Next by Mike Michalowicz.
Favorite blogs / podcasts
Interested in becoming a member like Monroy IT Services? Click here for more information!
What do you do here at The 20?
I’m a Support Desk Engineer (After Hours).
Describe The 20 in three words…
Top, Twenty, Percent — lol just kidding, but it seemed like a trick question!
Let’s go with: Crazy, Fun, Fast.
As a kid, what did you want to be when you grew up?
I wanted to be Spiderman until I was about 8, then it changed to playing with anything electronic and getting paid to do so!
What’s the most challenging thing about your job?
Working during off/odd hours.
What do you consider your greatest achievement?
Still being alive!
What do you think is the most important quality necessary for success?
Honesty with everyone you work with, to achieve success in anything you work for.
What do you like most about The 20?
It’s a second family and we look out for each other!
What do you like to do in your spare time? / What are your hobbies?
Music production and beat production for small and up-and-coming businesses and rappers.
Where are you going on your next vacation?
Colorado (I like the cold)!
What’s your top life hack?
When going out to a restaurant for dinner, tell the waiter/waitress that it’s someone’s birthday at the table. Depending on the group, you sometimes will get a free desert or a discount on the bill. This also can work in hotels and other places that a vacationer might go.
Interested in working at The 20? We’re hiring! Check out our Careers page for more info.
What do you do here at The 20?
Offer top-notch IT support as a Tier 1 Support Desk Technician.
Describe The 20 in three words…
Happy
Dynamic
Progress
As a kid, what did you want to be when you grew up?
I always wanted to be a crazy scientist/inventor.
What’s the most challenging thing about your job?
Accepting that at the end of the day, you might not be able to have resolved all issues.
What do you consider your greatest achievement?
My daughter. Despite her being half a world away, we remain in contact.
What do you think is the most important quality necessary for success?
Being aware of both strength and weakness and learning from both success and failures.
What do you like most about The 20?
The happy work culture.
What do you like to do in your spare time? / What are your hobbies?
Messing with computers
Playing games (both board and computer)
Doing statistical/technical analyzing
Watching movies
Where are you going on your next vacation?
A cruise in the Caribbean, including dolphin swimming and ruin exploration.
What’s your top life hack?
Use data to form conclusions. Don’t use conclusions to judge data.
Interested in working with Bryan? We’re hiring talented technicians! Check out our Careers page for more info.
QuickBooks Printing Issue
Recently, one of our Live Call Technicians, Trent Shaw, had encountered a problem where an MSP client called in and said she couldn’t print correctly out of QuickBooks. She said all of the logos that were supposed to appear on the page weren’t printing as they were supposed to.
So, Trent went in and first confirmed that she could print normally from the printer in question, over and over again — to make sure that was working correctly — and it was. Then, he went in and confirmed that the print settings in QuickBooks were also set up correctly — that, too, was in working order!
To find the problem, Trent decided that he needed to open the template that they were using to print from, and check out if there were any issues there. It was here that he found the culprit: the JPEG that she was using for the logo turned out to be corrupt!
Trent found another photo of the logo, created a new file for it, and replaced the corrupted one inside the template. As soon as that was done, she was told to print out the document again, and sure enough: it printed out correctly.
And that was that! The resolution had been found, and from that point on, that customer ceased to have any problems printing through QuickBooks!
Thanks, Trent!
What do you do here at The 20?
I am a Tier 1 Support Desk Technician on the Email Team.
Describe The 20 in three words…
Intelligent, diligent, and familial.
As a kid, what did you want to be when you grew up?
Professional snowmobile driver and pyrotechnician.
What’s the most challenging thing about your job?
Both the multi-tasking aspect, and knowing when to let something go. I tend to get focused on an issue and I want to resolve it, but sometimes it is better to let another pair of eyes take a look at it.
What do you consider your greatest achievement?
Being able to turn my passion into a career. Also, I used to own my own company: Harker IT, LLC.
What do you think is the most important quality necessary for success?
Drive! You have to be the person who works harder than most and stay focused on the end goal.
What do you like most about The 20?
1. The work environment for sure. The 20 feels more like a niche family than it does a job or company.
2. The number of different systems and environments we get to work on/in every day. Every day is a new challenge.
What do you like to do in your spare time? / What are your hobbies?
I like to spend time with my fiancée, my friends and my family who live near. I really like doing projects with my Dad.
My hobbies include cliff-jumping, floating rivers, pool basketball, etc. Anything outdoors.
Where are you going on your next vacation?
Puerto Rico
What’s your top life hack?
Using a lighter to open a bottle.
Small business owners face an important question when it comes to IT support: should I hire an in-house IT employee or work with a vendor?
We recently looked at reasons why companies should outsource their IT. Check out this infographic to break it down further.
IT Support questions to ask when deciding between Full-Time Employee and Managed IT Department (MID)
• What is the cost for one full-time employee vs. going with a Managed IT Department?
• What do you get for what you’re paying? What is additional?
• What are the advantages and challenges of both sides?
• What’s the best choice for your business?
Want to learn more about the advantages of a Managed IT Department? Contact us today!
