The 20 in 2025: Our Year in Review
2025, it’s been real.
You taught us a lot, kicked our butts more than once, and challenged us to grow in new and exciting ways. From everyone here at The 20, thank you.
And to everyone in our community, join us for a look back at 2025 – and a peek at what’s in store for 2026. This is our year in review.
A Year of Growth
2025 was another year of growth for The 20. We welcomed dozens of MSPs into our peer group, while continuing to deepen our own MSP’s national footprint.
Our consolidation efforts in particular have been fruitful: 44 MSP acquisitions in the past 36 months (seven in 2025), with zero failed deals. This year, we expanded operations in several key markets, adding new end clients in Michigan, California, Virginia, and Massachusetts.
With these deals, we’re not just getting bigger and better; we’re also helping MSP owners make smooth exits and turn decades of hard work into a legacy they can be proud of. M&A, done right, is a beautiful thing.
Are you an MSP owner considering an exit?
Set up a call with our team to learn more about our founder-friendly approach.
Process-Based, People-Led
In 2025, our Texas-based 24x7x365 support desk closed 209,786 tickets. That’s a lot of problems solved and people helped. When you do something at that sort of scale, of course you need rock-solid processes. But you also need rock-solid people.
People like Diego, who spent six hours resolving a WiFi outage right in time for a big wedding – with a follow-up gathering of state legislators! So clutch.
Or people like Ben, who insisted that a client calling in for support verify their identity – even though the caller really didn’t want to.
And then there’s Brandon, described (accurately) by one of our legal clients as a “rockstar and superhero all in one.”
Great people make great work possible. And we’ve got a whole bunch of ’em.
Milestones & Moments
We got busy in 2025. Over the past year, we…
- Renewed our SOC 2 Type II certification
- Acquired 7 companies
- Welcomed 151 employees
- Hosted 14 events and 45 webinars – including our flagship in-person event, VISION ’25
- Produced 21 videos and published 81 blogs
- Appeared in 34 media features, including interviews with…
- Ranked #14 on the illustrious 2025 Dallas 100™ list
We’re proud of what we’ve accomplished. But are we satisfied? Are we done?
Come on – is that even a serious question?
Let’s Get Together!
We love events here at The 20. In 2025, we participated in 21 and hosted 14.
Our annual VISION conference in August was freakin’ incredible: 300+ MSPs got together for 3 days of sharing ideas, getting real, getting weird, getting smarter, better, and faster. What else is there to say besides…That sh*t was awesome!
If you’re an MSP, don’t even think about missing our next in-person event – MSP SUMMIT ’25, taking place next month at The 20 HQ in Dallas, TX. We’ve got a special 3 days planned for all you MSPs looking to grow, scale and kick butt in 2026.
Check out the SUMMIT Agenda – and secure your seat before we hit capacity!
2026, Here We Come
2026 is almost here – and we’ve got big plans. We’re talking…
More acquisitions and a broader national (international…?) footprint. Stay tuned for more deals and more growth!
New partnerships and elevated capabilities. AI is here – but what’s the best way to use it? For MSPs? For end clients? Our AI Team is on the case, and can’t wait to show you what’s possible.
A Stronger MSP community. Sitting at around 175 members, our MSP peer group is poised for major growth in 2026. We can’t wait to help a bunch of new MSPs get unstuck and scaling the right way in the coming year. If you’re an MSP who needs a little help, reach out!
Plus, a huge announcement…
OK, 2026. Let’s do this.