We cover IT. You grow your business.
At The 20, we are serious about superior IT support. We leverage the combined skills, expertise, and knowledge of hundreds of IT companies to tackle your IT problems quickly so you can simply focus on growing your business.
On average, our partners have...
97% to 99%
average hold time
average call time
You guys accomplished in 1 day what two other companies could not accomplish in 6 months.
I would like to express my deep admiration at the speed of service. This issue was handled before I knew it was even a problem, which only reinforces my theory that IT people are psychic.”
Their knowledge of HIPAA and the changes in security has been a great asset. With the many challenges in the healthcare industry it is great to work with a vendor you can trust. The 20 handles our IT needs so our physicians can concentrate on patient care.
We’ve expanded our operations from 3 locations to 5 and increased our staff by 25% and we have more locations and staff coming online in the next 6 months. This was previously unthinkable with our limited resources. The 20 has allowed us to scale in ways we never could before!
There are lots of IT management companies, so client service is the distinguishing factor for me. The 20's knowledge and service has been outstanding. We worked with them on a complete overhaul of our existing IT infrastructure and I have complete confidence that it is the right system for our firm.
Our old IT company nickeled and dimed us to death and we used to only call when something was going wrong. I really like having a monthly agreement and knowing the person that I am speaking to have MY interest first. Knowing I can call The 20 (even on Saturday Morning, and I have) is such a huge load off my mind.
The size of their team and responsive help desk means I no longer have to wait on one person to fix my problems, even on the weekends. Companies that are dependent on technology need the kind of prompt, quality service that The 20 provides.
The 20 kept us operational during the largest expansion in the firm’s history. When we needed to make the cutover, everything you guys did made it work on the first try.