Should You Sell Your MSP?

This article takes on a big question: Should you sell your MSP? It’s a business question, a personal question, and a question on a lot of MSP owners’ minds.

Maybe it’s on your mind, too. Maybe you run a small to medium-sized MSP business, which we’ll define as a company bringing in $300k – $3M in annual revenue. Maybe you’re feeling pressure to achieve growth and scale – and not only fast, but faster than ever. Maybe you’ve glimpsed that the road ahead is only getting steeper for your small, independent outfit, and that mergers and acquisitions offer a potential way forward – and out of trouble.

But whatever your plans may be, the following is something every MSP owner ought to know: while it’s true that the right deal can catapult your MSP forward – improve margins, add crucial capabilities, increase operational efficiency, etc. – the wrong deal can do the exact opposite. Besides, M&A is notoriously difficult, with daunting failure rates that beg the question…

Why consolidate at all?

This simple question brings us to the crux of the matter:

Our industry’s at a turning point. Pursuing M&A comes with plenty of risks (although there are ways to mitigate them), but staying small and independent in a climate of consolidation? That could easily prove even riskier.

So should you sell your MSP? The short answer to that question is a cautious yes. All things being equal, if you’re a small to medium-sized MSP, M&A offers a viable way forward – a robust “survival strategy ” – for getting through the next 5 years.

But let’s dig in a little deeper, and talk about some specific reasons to sell your MSP business.

Reason #1 – You’re ready to retire!

Let’s not beat around the bush – this industry is tough! Burnout isn’t some bogeyman either, but a very real phenomenon that countless MSP professionals struggle with. When you’re running a small to medium-sized MSP, oftentimes you play numerous roles, wearing different hats throughout the day and putting in long hours just to keep things afloat. After years and years of this, it’s only natural to feel that you deserve a break – a real break, too, and not the checking-emails-at-the-airport kind of break.

Bottom line: Selling your MSP can be a great way to escape the grind, whether by allowing for retirement or a transition to a lower-stress role.

Reason #2 – Growth has stalled.

It’s no secret that the majority of this industry has trouble growing – ‘growing pains,’ if you will. A lot of this comes down to scale – or a lack thereof: small and mid-sized MSPs typically don’t have the richly scalable processes required to accommodate serious growth, if they’re able to achieve it in the first place.

Bottom line: Selling your MSP can solve the scalability problem with the stroke of a pen – assuming you find the right buyer.

That said, be wary of merging with similar-sized MSPs in hopes of unlocking scale. These deals often fail to eliminate the “small MSP problems ” – and can in fact make them worse.

Reason #3 – No time, no freedom.

We touched on this in reason #1 – how hard it is to run an MSP, especially when you are – like most MSP owners – operating “on an island.” But just because you’re eager to escape the grind, doesn’t mean you’re ready to retire altogether. In fact, for some MSP owners, selling isn’t a way out so much as a way forward – a way to accomplish important professional goals much faster and with less stress. When you sell your MSP, you can step away from the brutal workload of a solitary entrepreneur, and embrace the more balanced lifestyle of a team player.

Bottom line: Selling your MSP can give you more time and freedom – time to focus on core professional goals, and freedom to pursue your passions outside of work.

Reason #4 – Derisk your future.

We’ve talked about how risky it is to stay small and independent as an MSP in 2025 – and how things aren’t getting any easier for “the underdog.” Our prediction is that MSPs bringing in less than $3M in annual revenue have about 5 years to make some serious changes if they want to remain competitive, relevant, and – to be blunt – in business. Securing an M&A deal can mean securing wealth now, as opposed to gambling on your MSP’s future growth and success.

Bottom line: Though risky in themselves, M&A deals present MSP owners with a less uncertain path forward. A generous payout can mean an instant boost in financial security. It can also mean – depending on the buyer – a chance at future upside through equity, earn-outs, or a stake in a larger, faster-growing conglomerate.

How does The 20 ‘derisk’ its MSP acquisitions?

We’ve acquired 39 (and counting) MSPs here at The 20 in less than three years. What’s our secret? Our approach to risk? Check out this article for a deep dive into our unique strategy.

Reason #5 – Outpaced by larger MSPs.

Selling doesn’t have to mean giving up – it can mean leveling up. Joining forces with a bigger player gives your MSP access to deeper resources, broader expertise, and stronger infrastructure. From upgraded tools and streamlined processes to new service lines and sales muscle, it’s a way to punch above your weight in a market where scale increasingly wins.

Bottom line: In many cases, selling isn’t the end of the journey, but a savvy adaptation to a new competitive climate. So ask yourself: Is staying independent really best for my clients, my employees, and my business?

Advice for Smaller MSPs (< $1M): Build to Sell

While the time is ripe for securing a profitable exit, the last thing we recommend is rushing into a deal – or jumping blindly at the first opportunity that comes your way. M&A deals are tricky, with lots of moving parts. Moreover, securing the best possible valuation for your company requires planning, strategy, and expert guidance.

Bottom line: If you’re 12 to 24 months out from an M&A event, and you’re not already thinking about financial, operational, and structural optimization, you’re setting yourself up for regret.

You don’t get paid for potential. You get paid for preparation.

Want some help preparing to sell?

If you’re an MSP under $1M and serious about building something worth buying, it’s time to stop going it alone. The 20’s peer group is built to help small MSPs scale fast and exit smart.

Talk to Tim!

Book a call with Tim Conkle – founder of The 20 and the architect behind 39+ MSP acquisitions. Tim’s available to talk through your goals and give you a clear picture of what a deal with The 20 actually looks like – how it’s structured, what’s on the table, and what you can expect as an owner (hint: no earnouts).

Whatever you do, don’t stand still. This industry’s not going to wait around for the stragglers, and you don’t want to be playing catch-up.

Channel Futures Names The 20’s Tim Conkle a 2025 Channel Influencer Award Winner

Tim Conkle of The 20 recognized as 2025 Channel Influencer by Channel Futures for revolutionary MSP collaboration and growth strategies.

Plano, TX. — March 18, 2025 — Tim Conkle, founder and CEO of The 20, has been named a 2025 Channel Influencer Award winner by Channel Futures.

Tim Conkle is one of 50 individuals recognized by the editors of Channel Futures as a thought leader who has impacted the direction of the IT and communications indirect sales channel in the past year. He is profiled on Channel Futures and in a special digital issue that can be downloaded from the website.

Since 2018, the Channel Futures Channel Influencer Awards have recognized the 50 top-performing executives in the information technology and communications channel. Channel Futures Channel Influencers are a cross-section of industry leaders who have had the biggest impact on their organizations and on the channel overall. From technology advisors to managed service providers, vendor and distributor execs, analysts and more, these senior leaders represent the future of the channel. We recognize them as the year’s highest achievers in strategic thinking and innovation in the indirect sales channel. Among the 50 executives honored, Channel Futures recognizes two Influencers from the list who we consider to be the year’s most influential.

This year’s Channel Influencers of the Year are Kate Woolley, general manager of ecosystem, IBM, and Mike Baur, CEO of ScanSource. Check out the full list of honorees here.

Previous Influencer of the Year honorees, now in the Channel Futures Channel Influencer Hall of Fame, are:

  • Gavriella Schuster, former channel leader at Microsoft (2018)
  • Janet Schijns, CEO of JS Group (2019)
  • John DeLozier, formerly with 8×8, now CRO of C1 (2020)
  • Jay McBain, formerly with Forrester, now chief analyst for Canalys (2021)
  • Rich Hume, CEO of TD SYNNEX, now retired (2022)
  • Christopher Trapp, founder and CEO of UPSTACK (2022)
  • Fred Voccola, CEO of Kaseya, now vice chair (2023)
  • Craig Patterson, SVP of global sales for Aryaka, now global channel leader at Exabeam (2023)
  • Christopher Jones, AVP, AT&T Partner Solutions, Alliance Channel & ACC Business, now national VP, partner channel, Americas at GTT (2024)
  • Hock Tan, CEO of Broadcom (2024)

The 2025 Channel Influencers join an illustrious group that has left an indelible mark on the entire technology channel, impacting the way today’s most innovative IT and connectivity solutions go to market, are sold, delivered to customers and supported. These executives selected by Channel Futures have distinguished themselves through their unwavering support of the partner community, forging deep and trusted relationships across the ecosystem. In selecting this year’s Influencers, Channel Futures’ editors considered the organization’s partner growth, channel innovation and the individual’s commitment to the indirect sales channel, along with the standing each person has among their peers.

“Channel Futures is proud to identify a whole new class of movers and shakers who are having a profound impact on the way the channel does business,” said Craig Galbraith, editorial director for Channel Futures. “As the majority of businesses seeking technology solutions rely on channel partners to help them evolve and grow, the Influencers on this list are at the core of the industry today.”

Reflecting on the recognition, Conkle shared, “When I look at the names of the other honorees – past and present – I feel a lot of things, but above all I just feel this profound sense of gratitude. The IT channel has given me a fulfilling career, but more than that, it’s given me lasting friendships, a steady stream of interesting challenges, and the opportunity to make a real difference. To be named a Channel Influencer means a lot, and lets me know I’ve been able to give back a little of what I’ve been so lucky to receive.”

About Channel Futures

Channel Futures, part of Informa TechTarget, is the premier destination for the information technology and communications industry. We provide news and information, analysis and connection for the entire channel ecosystem, including solution providers (SPs), managed service providers (MSPs), managed security service providers (MSSPs), cloud service providers (CSPs), value-added resellers (VARs) and distributors, technology services distributors (TSDs) and technology advisors (agents), as well as leading technology vendor partners and communication providers.

We are the home of the MSP 501 list, a ranking of the most influential and fastest-growing providers of managed services in the technology industry, and we are the official media sponsor of Channel Partners events, including the Channel Partners Conference & Expo − the world’s largest independent channel event − and the MSP Summit. Channel Futures is where the world meets the channel.

About The 20 MSP Group

The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability. To learn more, visit the20.com.

About The 20 MSP

The 20 MSP has been helping businesses succeed through better technology since 1986. As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.