Hannah Allpress of The 20 Wins Future Leader Award at GTIA’s 2025 North America Spotlight Awards
The 20 is proud to announce that Hannah Allpress, Sales Account Executive, has been named the winner of the Future Leader Award at the 2025 North America Spotlight Awards, hosted by the Global Technology Industry Association (GTIA).
The Future Leader Award recognizes emerging industry professionals who have demonstrated success, leadership, and innovation in their fields. Allpress was honored for her outstanding accomplishments and innovations as an emerging leader in the IT channel. As a Sales Account Executive at The 20, Allpress provides white-glove service to MSPs looking to scale their businesses, helping them navigate the complexities of the IT industry.
The winners of GTIA’s North America Spotlight Awards were recognized at the North America Spotlight Awards recognition dinner, which took place at this year’s GTIA Communities & Councils Forum in Chicago on March 11. This annual event brings together members representing MSPs, distributors, tech vendors, and other tech business service firms to discuss the latest developments in managed services, cybersecurity, tech talent and diversity, emerging technologies, and more.
“Hannah is smart, driven, and brings so much to The 20,” said Crystal Conkle, CMO of The 20. “Her leadership skills, industry knowledge, and commitment to MSP success are unmatched, and her dedication to our MSP community is second to none. This win is just the beginning for her, and I couldn’t be prouder.”
“Congratulations to the 2025 North America Spotlight winners, who continue to drive our industry and our community to greater heights by inspiring and supporting those around them in the IT channel,” said MJ Shoer, GTIA’s chief community officer. “They have demonstrated that active engagement, thought leadership, and innovation are powerful forces for driving positive change—both within our member community and across the broader tech ecosystem. We proudly honor their achievements and express our deep gratitude for their work.”
A panel of executive council members from GTIA communities in the UK and Ireland, DACH, ASEAN, Benelux, and ANZ regions, evaluated nominees based on their impact and contributions to the technology industry.
For more information about the GTIA North American Spotlight Awards, visit gtia.org.
About the Global Technology Industry Association
The Global Technology Industry Association (GTIA) is the only vendor-neutral, 501(c)(6) nonprofit membership community connecting and representing the worldwide IT channel. They set their members up for success by providing benefits that include trusted resources and networking opportunities. In addition, the association sets industry standards that enable companies to build sustainable, secure and profitable businesses in an ever-changing technology landscape. Internationally, GTIA represents tens of thousands of professionals from more than 2,000 MSPs, solution providers, vendors, distributors and other companies serving the IT channel. GTIA was formerly known as the CompTIA Community (the membership arm of CompTIA). For more information, visit gtia.org.
The 20 MSP continues multi-year M&A spree with acquisition of Alexandria-based Mid-Atlantic Computer Solutions, expands presence in the D.C. metro area.
The 20 MSP, a leading managed service provider (MSP) with offices nationwide, today announced its first M&A deal of 2025 and 38th MSP acquisition to date. The latest MSP to join The 20’s rapidly expanding ranks is Mid-Atlantic Computer Solutions, an experienced and operationally mature MSP headquartered in Alexandria, VA and serving clients in the greater DC metro area.
Mid-Atlantic Computer Solutions joined The 20’s membership-based growth platform, The 20 MSP Group, in 2020, and has since achieved remarkable year-on-year growth as a member. The company initially sought The 20’s help with scale, security, and compliance, and reports a number of operational improvements since joining the group.
Last year at VISION ’24, The 20’s annual in-person event for growth-focused MSPs and their channel partners, Mid-Atlantic Computer Solutions won the “Most Engaged MSP” Award. a testament to the organization’s commitment to collaboration and continuous improvement as a member of The 20 MSP Group.
“Will and his team are serious about mastering the business side of things, and have consistently shown that they’re willing to do all the little things to stand out in our crowded industry,” said Tim Conkle, founder and CEO of The 20. “There are a lot of MSPs out there, but very few are willing to make those big operational changes that enable greater scalability. It’s been a pleasure supporting Mid-Atlantic Computer Solutions’ growth as a member of our group, and the company’s progress in the last several years reflects the effectiveness of Will’s leadership and the clarity of his vision. We’re excited to pursue even bigger and better things with Will and his talented team now part of The 20,” Conkle added.
The 20 is pleased to announce that O’Neal and several key team members are remaining on board post-acquisition. “We’re thrilled that Will is sticking around, and we will soon announce his new role within The 20,” Conkle shared. “At the core of our M&A strategy is the idea that great MSPs are built on a foundation of great leadership, and our expansion has been just as focused on deepening our bench of talent as it’s been on deepening our footprint. Our business model is rock-solid, but what really makes this engine run is the incredible people giving their best each day.”
The 20 has additional acquisitions in the pipeline, including a pair of deals set to close in April. The company’s consolidation strategy continues to focus on purchasing MSPs belonging to The 20 MSP Group, as it facilitates swift and seamless integration, with proven processes that enable acquired companies to be fully integrated within 90 days.
“We’re gearing up for another big year of growth,” Conkle shared. “When you’ve got the right model, the right team, and the right approach, scaling becomes an expected outcome – the natural result of a system that’s been built for success. I’m excited to keep growing this year, but I’m more excited to witness the improvements and efficiencies this growth will bring.”
Pinecrest Capital Partners served as the exclusive financial advisor to The 20 MSP on the acquisition and associated financing.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com
About The 20 MSP Group
The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability. Interested in joining The 20? Contact us today!
GTIA 2025 North American Spotlight Awards Announces Finalists Crystal Conkle and Hannah Allpress of The 20
The 20 is thrilled to announce that the Global Technology Industry Association (GTIA) has named Crystal Conkle(CMO) and Hannah Allpress (Sales Account Executive) as finalists in the 2025 North America Spotlight Awards.
GTIA North American Spotlight Awards celebrates the success of some of the most engaged members and organizations across the IT industry. The honorees are those who have made a meaningful impact in the IT sector, taking strides to further the channel for the benefit of the entire industry. Winners will be announced at the upcoming GTIA Communities & Councils Forum (CCF) in Chicago on March 11, where they will be honored at a reception and dinner.
Crystal Conkle has been named a finalist for the Advancing Women in Technology Leadership Award. This award honors technology leaders who actively advocate for women in technology, serving as role models in both their field and personal community. Conkle is a proven marketing leader who has spent nearly two decades driving growth and brand success in the IT industry. As Chief Marketing Officer at The 20, Conkle has been paramount in propelling both The 20 and its MSP member network forward. Crystal was previously a finalist for this award in 2019.
Hannah Allpress has been named a finalist for the Future Leader Award. This award recognizes emerging industry professionals who have demonstrated success, leadership, and innovation in their fields. As a Sales Account Executive at The 20, Allpress provides white-glove service to MSPs looking to scale their business, helping them navigate the complexities of the IT industry.
“The GTIA Spotlight Awards recognize the success of some of our most engaged volunteer members and are a great opportunity to thank them for all their contributions to GTIA and the IT channel over the last year,” said MJ Shoer, Chief Community Officer of GTIA. “Best of all, the winners are chosen by a selection committee of their member peers around the world. Congratulations to all our 2025 North America finalists. I look forward to celebrating with everyone in person at CCF,” Shoer added.
“We’re thrilled that two more individuals from our company are being recognized for their knock-out contributions to the IT field,” said Tim Conkle, CEO of The 20. “Crystal and Hannah are star examples of striving for more, and it’s thanks to dedication like theirs that we’ve grown so much over the past several years.”
A judging panel, including executive council members from GTIA communities in the UK and Ireland, DACH, ASEAN, Benelux, and ANZ regions, evaluated nominees based on their positive impact on the tech industry.
For more information about the GTIA North American Spotlight Awards and the upcoming CCF event, visit gtia.org.
About The 20 MSP Group
The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability. To learn more, visit the20.com.
About Global Technology Industry Association (GTIA)
The Global Technology Industry Association (GTIA) is the only vendor-neutral, non-profit membership community connecting and representing the worldwide IT channel. We set our members up for success by providing benefits that include trusted resources and networking opportunities. In addition, the association sets industry standards that enable companies to build sustainable, secure and profitable businesses in an ever-changing technology landscape. Internationally, GTIA represents tens of thousands of professionals from more than 2,000 MSPs, solution providers, vendors, distributors, and other companies serving the channel.
We were formerly known as the CompTIA Community (the membership arm of CompTIA). The association was renamed as GTIA in 2025, but that’s not where our story begins. Our association has a long history of serving businesses in the IT channel and technology professionals.
The 20 Announces Strategic Partnership with N-able
Leading MSP organization The 20 announces partnership with global software company, expands offerings and support resources for MSP members.
The 20, a premier membership-based peer group and growth platform for managed service providers (MSPs), is excited to announce its new strategic partnership with N-able, a globally recognized provider of IT management and monitoring solutions designed specifically for the managed IT services industry.
This collaboration stands to broaden The 20’s offerings and service capabilities, while empowering members using N-able tools to streamline operations, improve efficiency, and unlock new growth opportunities.
The partnership comes on the heels of The 20’s acquisition of Collabrance – a “master MSP” that supports service providers on N-able’s software stack – and serves to strengthen the Collabrance side of The 20’s MSP network with enhanced integrations and expanded access to N-able’s support resources.
The 20 is particularly excited to begin leveraging Cove Data Protection, N-able’s powerful cloud-based backup solution. Going forward, The 20 will offer Cove as part of its standard security stack. Cove offers MSPs next-generation data backup with features like image-based backups, ransomware resilience, and a user-friendly, unified interface. This robust solution allows for quick, automated data recovery, enabling businesses to swiftly resume operations in the event of data loss or disruption.
Adding Cove to its portfolio enhances The 20’s ability to provide its MSP members with superior data protection and continuity services to their clients, an increasingly important aspect of IT management as the rapidly evolving threat landscape introduces more complex and frequent cyberattacks.
Cove stands apart from traditional backup solutions by offering a cloud-first architecture that simplifies backup and data recovery, reducing the need for a separate solution and avoiding the inefficiencies and high costs of legacy image-based systems.
The 20’s leadership is thrilled to expand its offerings and help its members evolve their services to keep pace with clients’ needs.
“This partnership is going to work wonders for our members – especially those on N-able’s stack,” shared Tim Conkle, The 20’s founder and CEO. “We’re excited to deepen our understanding of the N-able environment so we can help a large portion of our members leverage their chosen tools to the fullest. This is about making sure every MSP in our tent is positioned to reach its full potential.”
To learn more about N-able’s portfolio of solutions, visit n-able.com/products.
About The 20 MSP Group
The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability. To learn more, visit the20.com.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.
About N-able
N-able fuels IT services providers with powerful software solutions to monitor, manage, and secure their customers’ systems, data, and networks. Built on a scalable platform, we offer secure infrastructure and tools to simplify complex ecosystems, as well as resources to navigate evolving IT needs. We help partners excel at every stage of growth, protect their customers, and expand their offerings with an ever-increasing, flexible portfolio of integrations from leading technology providers. n-able.com
The 20 MSP Bolsters Southeastern Footprint with 37th Acquisition
The 20 MSP continues rapid nationwide expansion with acquisition of Alabama-based Eagle’s Wings Technologies.
PLANO, TX. Dec.3, 2024 – Leading managed service provider (MSP), The 20 MSP, today announced its thirty-seventh acquisition to date, and its eleventh of the year. This latest deal brings Alabama-based MSP Eagle’s Wings Technologies under The 20 MSP’s growing umbrella, strengthening the organization’s presence in the Southeastern United States and maintaining strong growth momentum to close out the year.
Headquartered in Enterprise, Alabama, Eagle’s Wings Technologies (President/CEO – Greg Padgett) joined The 20’s acclaimed membership-based growth platform and peer group, The 20 MSP Group, in 2018 in an effort to enhance scalability, streamline operations, and dedicate more time to focusing on business growth and client success.
Since joining the group, Eagle’s Wings has experienced significant year-on-year growth, tripling in size and expanding its service capabilities to include clients in two additional states. “It’s dramatically transformed the way that we do business,” said Padgett, whose MSP won “Support Desk Favorite” in 2023 at the VISION Awards, The 20’s annual honors for top-performing MSPs in its peer group.
“Greg [Padgett] has built something really special – and very much by design,” shared Tim Conkle, The 20’s founder and CEO, and the architect of his company’s bold M&A strategy. “When he came to us back in 2018 looking for help, he understood that the end game was being able to step away from the day-to-day stuff and focus instead on scaling the business and driving long-term growth. Seeing him do exactly that – and transform his company from a break/fix-focused outfit into a thriving regional MSP – has been incredibly inspiring. It’s also been a powerful reminder that what we’re doing works!”
The 20’s leadership team shares in Conkle’s enthusiasm and looks forward to working closely with Eagle’s Wings’ core team to ensure a smooth transition for employees and clients alike.
The 20’s M&A spree began in 2022 with a flurry of acquisitions and has continued at a consistent pace. The company’s consolidation strategy is centered around acquiring ‘member MSPs’ – MSPs that belong to The 20 MSP Group – but also extends to identifying high-potential businesses that align with The 20’s values and growth vision.
Conkle commented on the critical role that talented people and strong leadership play in driving The 20’s growth momentum and success. “From the outside looking in, people tend to focus solely on the balance sheet and on the remarkable growth we’ve achieved in just two short years,” shared Conkle. “But the lynchpin of these deals – the real magic – isn’t neatly quantifiable, as it lies in the talent and expertise we’re adding with each new roll-up. The MSP owners—now shareholders—are the ones who keep The 20 evolving and agile in an industry that demands it. So I’ll say it again: our greatest differentiator is our people.”
Pinecrest Capital Partners served as the exclusive financial advisor to The 20 MSP on the acquisition and associated financing. The 20 has additional acquisitions lined up in the coming months.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.
About The 20 MSP Group
The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability. To learn more, visit the20.com.
The 20 MSP Makes Strategic Play with Acquisition of iCoreIT
The 20 MSP continues national expansion with acquisition of iCoreConnect’s healthcare-focused managed IT services division.
PLANO, TX, Oct 01, 2024 /PRNewswire-PRWeb/ — Leading managed service provider (MSP), The 20 MSP, today announced its acquisition of iCoreIT, the managed IT services division of iCoreConnect (NASDAQ: ICCT), a cloud-based software and technology company serving the enterprise and healthcare sectors.
As The 20 MSP solidifies its national footprint, the company is broadening its M&A focus beyond geographic expansion to include additional goals, such as strengthening expertise and proficiency in key markets and industries. With the integration of iCoreIT, The 20 MSP seeks to bolster its presence in the healthcare sector and offer more specialized services to optimize workflows for medical and dental practices. The 20 is pleased to announce that while iCoreIT’s leadership will remain with iCoreConnect, the employees of the managed services division will be joining The 20, ensuring the retention of valuable talent and expertise.
Tim Conkle, The 20 MSP’s founder and CEO, commented on the strategic value this latest deal holds.
“When it comes to tailoring managed IT services and solutions to the unique demands of healthcare providers, iCoreIT is at the forefront of things,” Conkle remarked. “Bringing them on board puts us in a very exciting position to give clients operating in that world a distinct competitive edge with tools and solutions crafted with their exact pain points and workflows in mind. We’re talking about delivering industry-leading innovation, security, and compliance services to a sector that critically needs help with these things.”
While The 20 MSP’s end game remains the same – building a premier national MSP with unmatched scale – its M&A strategy has evolved since getting underway in 2022. Initially, The 20’s search for acquisition candidates was confined to “member MSPs” – MSPs belonging to The 20’s growth platform, The 20 MSP Group. This strategy enabled rapid expansion and relatively seamless integrations, while bypassing some of the friction and attrition that can undermine M&A deals. Recently, however, The 20 MSP began to cast its net wider to include non-member MSPs, such as iCoreIT.
“We’ve completed our initial push into the M&A space with a flurry of MSP member acquisitions over two years, and now we’re ready to start zeroing in on more specific goals and targets, which will sometimes mean going outside the group,” shared Conkle. “Our goal was never just to be big. We want to be big, but also, really, really good – and our M&A plans will continue to evolve to accommodate both of these objectives.”
Integrating the managed services division of iCoreConnect, a publicly traded company (NASDAQ: ICCT), followed a rigorous process to protect shareholders and maintain transparency. The 20 MSP was pleased with the ease of the transition and how well their acquisition framework held up under increased scrutiny and oversight.
Pinecrest Capital Partners served as the exclusive financial advisor to The 20 MSP on the acquisitions. Texas-based Sunflower Bank, acting as sole lead arranger in a syndicated credit facility for The 20 MSP, provided the funding tranche.
About The 20 MSP
As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white-glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.
About The 20 MSP Group
The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability. To learn more, visit the20.com.
The 20 Acquires Collabrance, Expands Operations
Leading MSP growth platform The 20 today announced its acquisition of Collabrance, an award-winning master managed IT services provider based in Cedar Rapids, Iowa. This latest deal marks the Texas-based company’s ninth of the year and the 35th acquisition since entering the M&A arena in late 2022.
This aggressive expansion strategy is driven by a large pool of acquisition candidates, managed service providers (MSPs) that have achieved significant growth and operational maturity as members of The 20’s renowned growth platform.
The acquisition of Collabrance represents the expansion of The 20’s acquisition strategy. “In this case, we cast our net a little wider to find a like-minded master MSP that will augment our growth platform, drive continuous improvement, and uphold our sky-high standards for excellence in service delivery,” shared Tim Conkle, The 20’s founder and CEO.
Founded fifteen years ago by GreatAmerica Financial Services® as a path forward for existing customers in the office equipment industry, Collabrance has grown year over year, recently winning the #18 position of the 2024 Channel Futures MSP 501: Top Managed Service Providers list.
Moving forward, Collabrance will retain its own brand, underscoring the company’s strong market presence and strategic value. Moreover, The 20 has retained all Collabrance employees, upholding the company’s historical commitment to minimal attrition. The 44 Collabrance team members joining The 20 bring a wealth of valuable expertise to the table, including intimate knowledge of the equipment dealer channel, network engineering expertise, ConnectWise and N-able.
Collabrance leadership is confident that the transition will be seamless, and expect total continuity in services. Moreover, joining The 20 promises new opportunities for growth and advancement, both for individual employees and the company as a whole.
“We’re excited to see Collabrance take the successful model they’ve built and elevate it under the direction of The 20,” said Martin Golobic, CEO of GreatAmerica, Collabrance’s parent company. “We created Collabrance to provide another business opportunity for many of our existing GreatAmerica customers and have been so proud of what they’ve accomplished. The synergies between our and The 20’s business tenets were obvious when we first met. This acquisition allows our Collabrance team to do what they do best – service customers – and allows them to do it with the same integrity and care that they have for the past fifteen years,” added Golobic.
The 20’s leadership is also feeling energized and optimistic about the deal, and look forward to close collaboration with their new team members. “We’ve been fans of Collabrance and their team for some time, and there’s a lot of mutual respect surrounding this deal – and a lot of excitement about the future,” said Conkle. “People, process, and culture are what drive success in this industry, and Collabrance has all three. This is a win for us, a win for Collabrance, and above all, a win for our collective client base, who can expect continued great service, bolstered by enhanced capabilities and The 20’s around-the-clock support.”
Pinecrest Capital Partners served as the exclusive financial advisor to The 20 MSP on the acquisition.
Stay tuned for more deals in the coming months as The 20 continues expanding and solidifying its leadership position in the IT services industry.
The 20 MSP Group is an exclusive consortium for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a proven sales model, a community of industry-leading MSPs, and ultimate scalability.
About Collabrance
Collabrance LLC, a Master MSP, has the knowledge, confidence, and resources you need to be successful. We help IT Solution Providers grow their managed services business faster, and with fewer risks. Our comprehensive technology stack and holistic approach delivers a superior service experience, while protecting your risk and profitability. Collabrance is guided by the unwavering principle that you, the service provider or the equipment reseller, is the center business model. Collabrance is committed to being your trusted technology advisor and helping you keep your customers for a lifetime. To learn more, visit collabrance.com.
The 20 MSP Announces Latest Acquisition: Sublime Computer Services
The 20 MSP continues M&A spree with acquisition of Nashville-based managed service provider.
PLANO, Texas, July 2, 2024 — Leading managed service provider The 20 MSP, today announced its acquisition of Sublime Computer Services, a highly regarded managed IT services and consulting firm based in Nashville, Tennessee.
This latest deal extends The 20’s M&A buying spree to thirty-four acquisitions in less than two years, an aggressive growth strategy aimed at cementing the company’s national footprint, enhancing operational efficiency, and driving innovation through new talent and expertise.
Sublime’s path to acquisition follows the same pattern as The 20 MSP’s thirty-three other roll-ups, in that the MSP achieved the bulk of its growth as a member of The 20’s growth platform, The 20 MSP Group.
Sublime Computer Services, led by owner and CEO Adam Bell, joined The 20 MSP Group back in 2018 in an effort to catalyze new growth and conquer persistent scale-based difficulties. The 20’s process-driven approach, superior buying power, and community of industry experts provided Sublime with the tools and resources it needed to overcome its major pain points and dramatically increase revenue.
Tim Conkle, founder and CEO of The 20, reflected on Sublime’s journey with the company. “We are thrilled to finalize this acquisition and expand into the Nashville market. Adam and his team came to us looking for help conquering the business side of things,” explained Conkle. “They had the talent and the drive, and our proven model was the missing ingredient that allowed them to unlock their true potential and get to that next level. It’s been a pleasure to witness their growth, and a true privilege to welcome the Sublime team to The 20 MSP team.”
The 20’s pipeline of acquisition candidates remains full, and has recently expanded to include non-member MSPs – organizations that have not previously been part of The 20 MSP Group but are now being considered for acquisition based on their strategic fit and high growth potential.
“Member MSPs remain the primary focus of our M&A plans, as we work closely with these companies on a daily basis,” Conkle explained. “But the lynchpin in a successful acquisition is cultural and operational compatibility, and we’re interested in any MSP that exemplifies the traits we consider integral to our company’s long-term health and success. We’re casting our net a little wider, but our fundamental strategy remains the same: bringing quality MSPs on board to drive continuous improvement and uphold our sky-high standards for excellence in service delivery.”
As with its previous acquisitions, The 20 is confident that attrition will be minimal, and is excited to announce that employees of Sublime are taking on new roles within The 20 MSP.
“Our practice up to this point has been to set up MSP owners with management positions if they’re not looking to retire or exit the industry,” Conkle explained. “These industry pros bring a wealth of knowledge and experience to the table, and we believe that their continued engagement plays a pivotal role in ensuring a seamless transition for both their clients and employees.”
Stay tuned for more deals in the coming months as The 20 looks to continue expanding and solidifying its leadership position in the IT services industry.
Pinecrest Capital Partners served as the exclusive financial advisor to The 20 MSP on the acquisitions. Texas-based Sunflower Bank, acting as sole lead arranger in a syndicated credit facility for The 20 MSP, provided the funding tranche.
The 20 MSP Honored with Pax8 2024 Top Global Non-Profit Partnership Award
Plano, TX – The 20 MSP today announced it has received the 2024 Pax8 Beyond Partner Award in the Global Non-Profit Partnership category during Pax8’s 2024 Beyond conference. The awards program recognizes partners who drove significant revenue growth, cloud adoption, and the success of companies worldwide by leveraging their relationship with Pax8 and its innovative Marketplace.
“We are thrilled to be honored with the Pax8 2024 Top Global Non-Profit Partnership award. This recognition is a testament to our team’s dedication and commitment to empowering non-profits. Thank you to Pax8 for this incredible honor,” said Tim Conkle, CEO of The 20 MSP.
Held in Denver, CO, from June 9-11, Beyond 2024 provided Pax8 partners with three days of immersive learning, community, and innovation. Attendees gained critical business insights through keynote presentations from industry leaders, custom-built breakout sessions, and an expo hall with over 100 sponsoring vendors. 22 awards were presented during the final day of the conference, showcasing the incredible transformation, impact, and success these partners are having on the channel ecosystem through their partnership with Pax8.
“Our partner community advances the channel through their dedication to enabling small and midsized businesses worldwide with cloud technology solutions,” said Rob Rae, Corporate Vice President of Community and Ecosystems at Pax8. “These awards recognize their continued focus on empowering customers with advanced solutions in order to drive their business and transform the industry.”
About Pax8
Pax8 is the world’s favorite cloud marketplace for IT professionals to buy, sell, and manage best-in-class technology solutions. Pioneering the future of modern business, Pax8 has cloud-enabled enterprises through its channel partners and processes one million monthly transactions. Pax8’s award-winning technology enables managed service providers (MSPs) to accelerate growth, increase efficiency, and reduce risk so their businesses can thrive. The innovative company has ranked in the Inc. 5000 for six years in a row. Join the revolution at pax8.com.
About The 20 MSP
The 20 MSP has been helping businesses succeed through better technology since 1986. As a leading provider of managed IT services, The 20 MSP serves thousands of businesses nationwide, providing each one with white glove service, secure and streamlined IT infrastructure, and 24/7/365 support. We believe in building lasting relationships with clients founded on trust, communication, and the delivery of high-value services for a fair and predictable price. Our clients’ success is our success, and we are committed to helping each and every organization we serve leverage technology to secure a competitive advantage and achieve new growth. To learn more, visit the20msp.com.
CRN Honors Ciera Cole and Crystal Conkle of The 20 on the 2024 Women of the Channel Power 100 Solution Provider List
This annual list recognizes women who have gone above and beyond with their extraordinary commitment to the IT channel community.
PLANO, Texas, May 14, 2024 — The 20, leading MSP consortium, announced today that CRN®, a brand of The Channel Company, has named Ciera Cole (Chief Experience Officer) and Crystal Conkle (Chief Marketing Officer), to the 2024 Women of the Channel Power 100 Solution Provider list—an elite subset of prominent leaders selected from the CRN® 2024 Women of the Channel list.
Every year, CRN highlights women from vendor, distributor, and solution provider organizations whose vision and leadership have a beneficial influence on the technology industry. The CRN 2024 Women of the Channel honorees are creative, strategic leaders who show ongoing commitment to leveraging their skills to innovate and drive success for their partners and customers.
The annual Power 100 Solution Provider list honors the most influential women in leadership at some of the country’s most prominent IT integrators, managed service providers and value-added resellers for their channel advocacy and dedication to helping their customers and technology partners thrive.
Ciera Cole serves as Chief Experience Officer at The 20. In her role as CXO, Cole spearheads The 20’s efforts to provide its MSP members with one unified experience, securing retention, growth and satisfaction. Cole studied business at Baylor University and later received her MBA from Southern Methodist University while working full-time at The 20. This is her sixth time appearing on the Women of the Channel list.
Crystal Conkle is an accomplished marketing leader with two decades of experience in B2B marketing, strategy development, brand positioning, demand generation, marketing automation, and multichannel marketing for the IT industry. In her current role as Chief Marketing Officer at The 20, Conkle draws on her marketing expertise and entrepreneurial experience to translate business objectives into marketing strategies, facilitating growth and scale for both The 20 and its MSP member network. Conkle holds a bachelor’s degree, MBA and M.A. from the University of Texas at Dallas. This is her sixth time appearing on the Women of the Channel list.
“It is a great privilege to honor the remarkable achievements of these women leaders in the IT channel,” said Jennifer Follett, VP, U.S. Content and Executive Editor, CRN, at The Channel Company. “Each woman on the list has demonstrated a deep commitment to innovation and leadership that advances their organizations and drives transformation and success across the IT channel.”
“It is with immense pride that I congratulate Crystal and Ciera on this exceptional recognition by CRN,” said Tim Conkle, CEO of The 20. “Being named to the Women of the Channel Power 100 List is a testament to their unwavering dedication, innovative spirit, and profound impact within our organization and the broader IT community. It is truly an honor for The 20 to have such remarkable talents driving our success, and we look forward to their continued leadership as we pave the way for excellence in our industry.”
The 2024 Women of the Channel list will be featured in the June issue of CRN Magazine, with online coverage starting May 13 at https://www.CRN.com/WOTC.
