Meet Thaiza Patrone, Customer Success Manager!

Meet Thaiza Patrone, Customer Success Manager!

Thaiza Patrone quickly became a tremendous asset to the entire team at The 20. Read below to find out more about Thaiza.

What do you do here at The 20?

I’m a Customer Success Manager which I always describe as being the Quarterback for MSPs, they let me know what needs doing and I work with our team to get it done.

Describe The 20 in three words…

more, better, faster

As a kid, what did you want to be when you grew up?

The first job I wanted was to be a veterinarian.  

What’s the most challenging thing about your job? 

Finding solutions that work well for the MSPs and work well internally. This is also one of the most fun parts of my job because I love creative problem-solving.

What do you consider your greatest achievement? 

Being a first-generation American, my family has always had to figure things out on our own and I’m really proud of how independent I am and being able to provide for my family the way I do.

What do you think is the most important quality necessary for success? 

Grit. Without a doubt, being able to continue to pick yourself up after you fail is what determines success.

What do you like most about The 20? 

The people here genuinely care about each other and constantly hunger to learn and grow.

What do you like to do in your spare time? / What are your hobbies? 

I love to read (fiction and non-fiction), work out, play video games, and do DIY projects around the house

Where are you going on your next vacation?

My fiancé and I are planning to take our honeymoon in Tokyo!

What is your top life hack?

Keyboard snippets! I tell everyone who types to use some sort of app or program (Macs have them in their keyboard settings) that lets you turn abbreviations into full phrases or templates. Huge time saver!

What are your favorite movies?

Moulin Rouge, Harry Potter Movies, The Batman (the new one with Robert Pattinson), and pretty much every Disney Movie.

Favorite artist/band?

I adore Taylor Swift, Panic! at the Disco, Billie Eilish, and J Balvin – according to my Spotify Wrapped

What is your favorite food?

It’s hard for me to find a food I don’t like, but I could eat at a Brazilian steakhouse for every meal of the day.

Interested in working with Thaiza at The 20? We’re hiring! Check out our Careers page for more info.