2019 in Review

2019 in Review

2019 was an amazing year here at The 20!  We are proud of our accomplishments and the company culture we have established. Within the last twelve months, we have hit many milestones. 

Here are some of the highlights from the past year…

  • Closed nearly over 169,000 tickets!
  • Handled over 81,000 end client phone calls
  • Maintained a 97% CSAT rating
  • Increased our footprint in 21 additional states and 3 additional countries
  • 33% growth in employees  
  • Featured in 51 articles and publications  
  • Launched ID 20/20  
  • Received 11 awards  
  • Published 50 blog posts
  • Established 12 new vendor partnerships
  • Held 50 webinars and 12 member events
  • Produced 20 pieces of marketing collateral for MSPs
  • Paid out over $400K in employee bonuses
  • Attended 13 events (Check out our 2020 event calendar here)

Not to mention, we had nearly 500 attendees at our VISION’19 Conference! Make sure you save the date for VISION 2020, to be held September 29th through October 2nd. 

Check out our 2019 in Review recap video


Here’s to wrapping up 2019 and to growth within The 20.  Cheers to an amazing 2020!