Meet Chris Plouffe of CSP Technologies!
Tell us a little about your MSP…
Our HQ is located in Sedona, AZ, but was founded in Winston-Salem, NC in 2005. We service both AZ and NC, plus plenty of other states.
How long have you been a member of The 20?
We have been 20 members for 2.5 years and loving it.
Why did your MSP originally look to partner with The 20?
Operating as a one-man-show for so long just wasn’t going to cut it anymore. For me to be the business I wanted to be, I needed the help and depth of The 20. A 24/7 support desk, guidance, peer support, and more.
Tell us about the biggest change in your business since joining The 20.
Everything has changed, but the biggest thing is me. My confidence, my expertise, my vision. I know we can provide TOP NOTCH service and support, and there is no company too big or too complicated that we can’t handle. Second would be revenue because that is always important too.
What do you like most about being a member of The 20?
There is so much, but I would say the other members. Having accountability groups, people to bounce things off of, to learn from, and to have your back.
What do you think is the most important quality necessary for success?
Flexibility. Being able to pivot, change, or adapt to the changing landscape. Also, being flexible in your way of thinking too.
What are your biggest business challenges?
I would say sales and marketing. Having a clear message and plan to reach people is always something we can be better at.
What are your areas of focus for 2020?
Growth on the business side, security on the tech side, but growing smart with the correct standards and controls to be able to scale.
What advice would you share with an MSP looking to scale their business?
Join a group like The 20, honestly. The resources I have and the information I’ve learned in just a couple of years, would’ve taken 15 more for me to figure out myself.
What book are you currently reading?
Getting ready to start “Patriarchy Stress Disorder” – per my wife’s suggestion.
Favorite blogs / podcasts
I don’t do that many podcasts right now, I try to use my down time to relax by the pool more. Not many blogs either, except maybe Channel E2E for industry news.
Interested in becoming a member like CSP Technologies? Click here for more information!