The MSP Event of the Year! Aug 27 - 30

Meet Michael Winward, NOC Manager

Meet Michael Winward, NOC Manager

Today we turn the spotlight on Michael Winward. Michael quickly became a tremendous asset to the team at The 20.


What do you do here at The 20?

I manage the NOC which is responsible for monitoring and responding to system-generated alerts from our partner’s client environments as well as ensuring our core services and tools are properly implemented and functioning effectively. In addition to the NOC, I manage Professional Services (a.k.a Project Services) for The 20. Need help with an upcoming project? We’ve got your back!

Describe The 20 in three words…

Innovative, Driven, Community.

As a kid, what did you want to be when you grew up? 

A political consultant or lobbyist… yeah, I was a weird kid.

What’s the most challenging thing about your job? 

Time. There is so much I want to accomplish, but the finite nature of time is a constant source of frustration.

What do you consider your greatest achievement? 

Personal? Either teaching my dog how to patiently balance a treat on his snout until just the right moment, or cultivating a loving, trusting, respecting and fun relationship with my wife… both took a lot of work!

Professionally? Cultivating a team with similar attributes. Loving may be going a bit far, but certainly mutual trust, respect, fun and hard work… all things you need to work effectively together. The continuous forward progress of the team I lead every day, for me is the best gauge of my personal success.

What do you think is the most important quality necessary for success? 

Integrity. If you start with integrity, every other quality necessary becomes a part of the equation.

What do you like most about The 20? 

The people. I am working with the most brilliant and interesting characters of my professional career, which is fantastically satisfying. It makes going to work every day (back when we used to go to work) easy and enjoyable.

What do you like to do in your spare time? / What are your hobbies? 

Happiness for me comes easily — a trip to the dog park with my wife and clinically insane Jack Russell is my idea of a good time. As a hobby, I enjoy brewing beer. Coming up next? A green chili and mango gose, and a carrot cake cream ale!

Where are you going on your next vacation?

Anywhere! I can’t wait for this lockdown to end! But it’s hard to make plans before it does. First thing though is probably to visit my family in New Mexico that I haven’t seen in a while due to social distancing.

What’s your top life hack?

For life incoming: Don’t sweat the small stuff that does or does not come at you. You’ll be happier for it.
For life outgoing: Remember the details. It is often small actions and statements that result in big impressions. They will really appreciate that you took the time to regard them.

Interested in working with Michael at The 20? We’re hiring!
Check out our Careers page for more info.