Meet Matt Jones of Freedom Tech!
Tell us a little about your MSP…
Freedom Tech was established in 2011 in Rural Harnett County, NC – but is now headquartered in Raleigh with additional locations in Fuquay-Varina, Chapel Hill, Fayetteville, Lillington, & Southern Pines, NC.
How long have you been a member of The 20?
We’ve been a member of the 20 for about 4 months.
Why did your MSP originally look to partner with The 20?
Without customer service, you have nothing. Yes, we answer our phones live, but if our reception team couldn’t get an available tech at that moment, customers often felt they needed to make more calls or send more messages, usually to me. I’ve lost clients in the past solely because I couldn’t be in 3 places at once. We want our customers to have the ability to reach a technician any time they pick up the phone.
Tell us about the biggest change in your business since joining The 20.
Full Confidence to scale, knowing our customers will be under-promised, and over supported with the team on the help desk always ready to help. Now it doesn’t matter if the client as 1 computer, or 1,000 – I don’t have to worry, know we’ll take care of them, and I don’t have to find additional staff to do it.
What do you like most about being a member of The 20?
Our excitement & anticipation for the future. We’re now part of a team & collective that isn’t just hoping to help & grow the industry, but we’re doing it! A lot of IT Company’s are sitting around wishing, but The 20 is taking massive action to ensure we get where we want and need to be. Not later, NOW!. And the best part, there’s room for more on the journey.
What do you think is the most important quality necessary for success?
You have to be willing to take massive action. Period. Wether it’s lead gen, sales, or scaling. You have to take action this very second.
What are your biggest business challenges?
Honestly, lead gen is our weakest link currently. I can sell, I can fix – our lead gen pipeline is the area we’re working on more now.
What are your areas of focus for 2021?
Sales, Sales, Sales, Sales, Sales, Sales, Sales. – The Core: Lead Gen + Sales + Scale.
What advice would you share with an MSP looking to scale their business?
Stop letting your pride, your family, your head trash, or whatever else keep you stuck. I promise you, if you’re looking for a team that isn’t stuck, The 20 is it.
What book are you currently reading?
Scaling Up by Verne Harnish & Leadership Strategy & Tactics by Jocko Willink
Favorite blogs/podcasts
MSP Success Magazine, Jocko Willink Podcast, Law of Attraction Coaching
Interested in becoming a member like Freedom Tech? Click here for more information!