Meet Wynn of In-Touch Computer Services!
Tell us a little about your MSP…
50% of our business is in Georgia and 50% is in Florida. I started In-Touch Computer Services in 1992 in Rome,Georgia. I’m now based out of Atlanta, just inside the perimeter and my team is scattered mostly across North Georgia and North Florida. We serve clients as far north as Manhattan in New York and as far south as Pompano Beach in Florida (nearly Miami). Over the years we’ve done 3 acquisitions to grow our business.
How long have you been a member of The 20?
Why did your MSP originally look to partner with The 20?
We wanted to standardize our offering a little more and focus our technical team on the Tier 3-4 work.
Tell us about the biggest change in your business since joining The 20.
We just finished moving all of our agents to The 20 at the end of September, so we haven’t really gotten settled in yet. The biggest change has been learning all the new tools, BMS, VSA, etc. We had been on Connectwise since 2005 and Continuum (Zenith) since 2006.
What do you like most about being a member of The 20?
We like the people the most, which is #1 in business.
What do you think is the most important quality necessary for success?
Find something you love to do that serves others, and do it. If your goal is only to finish work and retire, your work will not amount to much.
What are your biggest business challenges?
As CEO, my biggest job is BALANCE. It’s my job to make sure my team is happy and challenged, make sure my clients are happy and taken care of, and the investment in the business continues to make sense from a financial standpoint. When that balance is off , I can feel it.
What are your areas of focus for 2022?
For 2021, it has been to get settled into The 20, learn the tools and streamline the operations. So, for 2022 the focus will be to grow with a new level of efficiency and service.
What advice would you share with an MSP looking to scale their business?
Number 1: Learn to DELEGATE to others. Others have strengths and preferences that you don’t have. Allow them to use those strengths. I’ve been very fortunate to have great people that have been with me for many years. Early on, I realized that Marsha loves the tedious tasks that drive me crazy – for 26 years she’s been happy and I’ve been happy. As we’ve grown, we’ve continued to find others whose strengths and preferences make us a better team. Also, find ways to delegate to other businesses – like The 20.
Number 2: Have FAITH in your people. If you feel you can’t trust someone, let them go. You must be able to share a mutual trust so the BS of life doesn’t interfere with your ability to take care of each other and the customer.
What book are you currently reading?
Along with my Vistage business group, I’m reading Brene Brown’s book: Dare to Lead. (I also read the Wall Street Journal every day to keep my perspective global and not just local).
Podcasts: Ted Talks Daily and 99% Invisible
Interested in becoming a member like In-Touch Computers? Click here for more information!