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MSP Spotlight: Kloud9 IT

Meet Trent Milliron of Kloud9 IT!


Tell us a little about your MSP…

Kloud9’s headquarters are in Cleveland,Ohio and we have offices in Cleveland, Akron, and Columbus Ohio. We started in 2006 as a break-fix company and began all inclusive services in 2010, as a way to assist businesses in budgeting but also as a way to have better control over tier infrastructure to prevent problems from occurring instead of getting calls because something is broken.

How long have you been a member of The 20?

Around 6 years 

Why did your MSP originally look to partner with The 20?

Buying power with vendors, also done for you integration with the vendor tools as well. Meaning you are buying into a set of tools where everything is working together as it should. Going further on this, also buying into sales and operations processes as well that work. And a community.

Tell us about the biggest change in your business since joining The 20.

We have been able to streamline our service offerings and present them in way that increases revenue.

What do you like most about being a member of The 20?

The camaraderie with likeminded individuals who want success.

What do you think is the most important quality necessary for success?

Always work on increasing revenue. If you are not growing, you are shrinking.

What are your biggest business challenges?

Developing Processes and Employees.

What are your areas of focus for 2020?

Expanding our service offerings in order to increase opportunities for our sales team. Also adding a defined cyber security service

What advice would you share with an MSP looking to scale their business?

Delegate, Use Metrics, and Spend Money on Marketing.

What book are you currently reading?

Scaling Up. Get A Grip.

Favorite blogs / podcasts

Joe Rogan, Jordan Peterson, Dennis Prager, Candice Owens, Dave Rubin


Interested in becoming a member like Kloud9 IT? Click here for more information!