MSP Spotlight: Meet Bill Whelden, President and CEO of Rx-IT
Tell us a little about your MSP…
Rx-IT started in 1999 with one client; just barely large enough for me to make a go of it. That was a 35-seat law firm — they owned me and they knew it. It was a really good feeling to get enough clients so they didn’t own me anymore. I was highly motivated! It was a better feeling bringing on the first hire so I didn’t have to do everything for everyone all the time. Up until then, I used to joke that my girlfriends name was ‘Palm Treo.’
How long have you been a member of The 20?
We’ve been in The 20 just over 3 years now.
Why did your MSP originally look to partner with The 20?
I went to some channel event back in early 2016. As I recall, someone invited me to a party. There was a man there. He talked and cussed a lot. Some called him ‘MSP Holy Man’ others called him ‘IT Prophet.’ He said to me, ‘Come, eat, be at peace and drink Tito’s.’ The next morning I woke on the sofa in the lobby of the hotel. I had a signed contract with The 20 and a one dollar bill stapled to my shirt collar.
Seriously, we spent a good number of years bumping our heads on the ceiling, we just couldn’t grow past a certain point. I was getting tired, really tired; burned out you might say. We were looking for a way to scale and grow the business. We knew we needed a good help desk but we also knew that peer guidance and a wider knowledge base were just as important. When we found The 20, it seemed to fit like a comfortable shoe.
Tell us about the biggest change in your business since joining The 20.
We’ve almost tripled our revenue in just over 36 months!
What do you like most about being a member of The 20?
The community. There are many communities within the channel but nothing quite like this.
What do you think is the most important quality necessary for success?
What are your biggest business challenges?
Our biggest challenge right now is learning how to better prioritize and keep what’s truly important in front and center. It’s amazing to me that I will find myself mindlessly organizing my sock drawer when there are so many other things to do, so many opportunities in front of us. Motivation and organization are things we always strive to keep in focus.
What are your areas of focus for 2019?
Profitability and growth.
What advice would you share with an MSP looking to scale their business?
Partner with The 20!
What book are you currently reading?
I am re-reading How to Stop Worrying and Start Living for the umpteenth time.
Favorite blogs / podcasts
My favorite blog is ‘The Negotiation Edge’ by The Black Swan Group
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