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MSP Spotlight: PacketLogix

Meet Terrence Boylan of PacketLogix!


Tell us a little about your MSP…

 Founded in 2002, PacketLogix has worked with organizations of all different sizes and in a broad spectrum of market sectors.  In the early days of PacketLogix, we focused exclusively on the corporate enterprise marketplace assisting large organizations and agencies mainly with network security and wireless design.  As cyberthreats became more omni-present, we have invested significantly in our capability of helping better protect both clients’ networks, but also their end points and servers.  For the past fifteen years, we have been working with the United States federal government through our own GSA blanket contract.  We have worked on national classified networks at various intelligence agencies, trained network technicians in Baghdad, Iraq, and even worked with the US Secret Service, US House of Represtatives, and the US Senate.  In recent years, PacketLogix has taken a focus closer to home in Rhode Island helping the small to medium business community.

How long have you been a member of The 20?

Since January 2020.

Why did your MSP originally look to partner with The 20?

The model, the Support Desk and tools were clearly first class and what we needed to get to our next level.

Tell us about the biggest change in your business since joining The 20.

The biggest change I have had since joining The 20 was the realization and action I have taken in seeking our larger clients that I can now handle with the support of The 20 Support Desk and community of like-minded partners.

What do you like most about being a member of The 20?

Hands down – the other members.  Their generosity and honest desire to help me grow my business has been so overwhelming.  I hope when I get on my feet I’ll be able to repay it forward with other members.

What do you think is the most important quality necessary for success?

Never, ever, ever give up.  You can screw up 7 ways til Sunday, but don’t ever give up.

What are your biggest business challenges?

 Sales and marketing.  Getting new clients.

What are your areas of focus for 2020?

New client acquisition and bringing our operations in line with the best practices of The 20 and its members.

What advice would you share with an MSP looking to scale their business?

Sales and marketing is everything.  Yes, you need great operations, but without sales and marketing excellence, you won’t have anyone to support.

What book are you currently reading?

MSSP Playbook by Charles Henson

Favorite blogs / podcasts


Interested in becoming a member like PacketLogix? Click here for more information!