Employee Spotlight: Meet Joseph Deskin, Technical Onboarding Specialist
What do you do here at The 20?
My official title is Technical Onboarding Specialist, which means I help new employees learn the systems we use and teach them about the current policies and procedures that the support desk follows. I also help to develop new policies and procedures as the support desk grows.
Describe The 20 in three words…
Fun, Determined, Revolutionary.
As a kid, what did you want to be when you grew up?
As a child I really wanted to be a teacher. I always enjoyed the aspect of helping someone learn something new.
What’s the most challenging thing about your job?
Developing new training methods and documentation for current and new employees to follow.
What do you consider your greatest achievement?
My family.
What do you think is the most important quality necessary for success?
Giving your all, even in the smallest task.
What do you like most about The 20?
The people — 100%. We are a family who always does our best to lift one another up.
What do you like to do in your spare time? / What are your hobbies?
I enjoy gaming and streaming, hanging out with the family, and taking my dog out to the dog park.
Where are you going on your next vacation?
We currently have plans to go to New York.
What’s your top life hack?
The top life hack for me has always been a quote that was introduced to me when I was a teenager: “Show me your friends and I will show you your future.” This basically means that the people you place your self around and spend the most time with will help to develop the road ahead of you. This has been my main hack in navigating through life.
Want to join our awesome team? The 20 is hiring! Click here to view all open positions!
Employee Spotlight: Meet Tracy Crick, Executive Assistant
What do you do here at The 20?
I’m Tim’s assistant. I also create invoices, setup new agreements and update accounts for billing.
Describe The 20 in three words…
Beyond compare, exceptional.
As a kid, what did you want to be when you grew up?
An artist.
What’s the most challenging thing about your job?
Managing multiple tasks and making sure they get done at the expected time.
What do you consider your greatest achievement?
Seeing my kids grow up to be successful adults and having families of their own. I also volunteered at a non-profit organization that provides support for our military and their families — it was rewarding and a lot of fun. I think securing a job I enjoy is also a great achievement.
What do you think is the most important quality necessary for success?
I think it’s important to have a positive attitude.
What do you like most about The 20?
The people I work with.
What do you like to do in your spare time? / What are your hobbies?
I’m involved in the women’s ministry at church, I like to travel to see my kids and grandkids, and I also enjoy reading, gardening and sketching.
Where are you going on your next vacation?
San Antonio and Corpus Christi.
What’s your top life hack?
A butter knife works great as a screw driver.
What do you do here at The 20?
I am a Tier 1 Support Desk Technician on the Email Team.
Describe The 20 in three words…
Intelligent, diligent, and familial.
As a kid, what did you want to be when you grew up?
Professional snowmobile driver and pyrotechnician.
What’s the most challenging thing about your job?
Both the multi-tasking aspect, and knowing when to let something go. I tend to get focused on an issue and I want to resolve it, but sometimes it is better to let another pair of eyes take a look at it.
What do you consider your greatest achievement?
Being able to turn my passion into a career. Also, I used to own my own company: Harker IT, LLC.
What do you think is the most important quality necessary for success?
Drive! You have to be the person who works harder than most and stay focused on the end goal.
What do you like most about The 20?
1. The work environment for sure. The 20 feels more like a niche family than it does a job or company.
2. The number of different systems and environments we get to work on/in every day. Every day is a new challenge.
What do you like to do in your spare time? / What are your hobbies?
I like to spend time with my fiancée, my friends and my family who live near. I really like doing projects with my Dad.
My hobbies include cliff-jumping, floating rivers, pool basketball, etc. Anything outdoors.
Where are you going on your next vacation?
Puerto Rico
What’s your top life hack?
Using a lighter to open a bottle.
What do you do here at The 20?
My business card says “Channel Manager” but what that really refers to is everything that doesn’t fit into another group. I really try to be a resource for all of our members with any question that they might have. While I might not always have the answer, I can typically find the person that does. From initial on-boarding to Elite status and beyond, I’m here to help.
Describe The 20 in three words…
Driven, ambitious, and fun.
As a kid, what did you want to be when you grew up?
A race car driver or the drummer for the Rolling Stones. While my race car driver skills are behind me, I continue to stay ready to jump into the Stones job if Charlie were to retire. Keith, Mick… I’m here when you need me.
What’s the most challenging thing about your job?
Not knowing what the day will bring is challenging, but also exciting. Problem solving, training, counseling, listening, learning, etc. No two days are alike.
What do you consider your greatest achievement?
Chloe (14) and Devon (10) — my two beautiful daughters.
What do you think is the most important quality necessary for success?
It might sound boring, but just don’t quit.
What do you like most about The 20?
There is so much to like about The 20. The environment is great. Things move quickly up here. For those of you that have worked at Fortune 500-type of companies that move like the Titantic — this ain’t it. If something’s working, we’ll double down. If it’s not, we’ll pivot until it does. This keeps everyone on their toes.
What do you like to do in your spare time? / What are your hobbies?
I love spending time with my girls. We camp, travel and I drive them all over the Dallas area most weekends. I love being outdoors doing things like mountain biking, fishing and kayaking. My number-one hobby that’s been a constant all my life is music. I’ve played drums in bands since the age of 13 when my parents would drive me to gigs around East Texas.
Where are you going on your next vacation?
I’m planning a quick NOLA weekend trip right now since parade season just kicked off. But the next big trip with the Wood girls is probably going to be California. I’m not sure where, but the girls are pushing for LA or San Francisco. I’m pushing for Santa Barbara, but we’ll see who wins.
What’s your top life hack?
Always carry a pocket knife.
