Meet Michael Wayland, Managing Director of Byte-Werx!

Tell us a little about your MSP…

We’re Byte-Werx, an MSP out of Houston, Texas. We started business in March of 2013. Originally we were a web design and development company. After years of trying to be both, I realized I wanted to laser-focus on being an MSP. So, in January of 2017, I bought out my partners and made it happen! Since then we’ve had amazing growth and found success with CPAs, law firms, and a variety of other clientele from several industries.

How long have you been a member of The 20?

We joined the 20 in June of 2017 — we’re looking forward to our 3rd anniversary coming up!

Why did your MSP originally look to partner with The 20?

As a small local shop, I wanted to be able to offer my clients 24/7 service, assistance when we were unavailable, and best-in-class software that being in a big group provides.

Tell us about the biggest change in your business since joining The 20.

The biggest change is the community and drive to always make ourselves better. It has allowed me to learn and implement best-in-industry policies and procedures as well as letting me focus on growing my business.

What do you like most about being a member of The 20?

The outstanding community. We are a member of several industry groups and none of them feel like The 20. The relationships we’ve built here have been some of the most beneficial in my career and I know there are several members that would be willing to drop what they’re doing and fly out to my aid if I really needed it.

What do you think is the most important quality necessary for success?

It doesn’t matter how big or small you are, you need to run your business like it’s a business and not a job. This means building process and procedures that scale, documentation, and being ready to hit the gas to grow when you’re ready.

What are your biggest business challenges?

One of our biggest challenges is getting our message out to new businesses who may have never heard of us. Lead generation has never come naturally to me but we’re starting to see a lot of promising returns on our investments now.

What are your areas of focus for 2020?

For 2020 our primary focus will be on business workflows and implementing a modern workplace to our new and existing clients. With the jarring COVID-19 events, it is clear that all businesses need to be able to pick up and work anywhere at anytime and we truly believe that is the future of work.

What advice would you share with an MSP looking to scale their business?

As an MSP our real value-add and profit driver is automation and efficiencies. You can’t roll a truck for every problem or do one-off remote log-ins. To scale you need to create a flexible and complete stack so you can focus on learning and perfecting your procedures.

What book are you currently reading?

I’m currently digesting Getting Naked and would highly recommend it. It shows how being completely honest with your clients will win you loyalty and allow you to grow your business. I will always recommend The Checklist Manifesto for any MSP just getting started on getting their process and procedures in order.

Favorite blogs / podcasts

I listen to a lot of podcasts. Non MSP-related podcasts include FiveThirtyEight, EconTalk, and Planet Money. My favorite MSP/industry podcasts are: Frankly MSP, Security Now, and MSP Voice.

Interested in becoming a member like Byte-Werx? Click here for more information!