Employee Spotlight: Matt Mariaux, Support Desk Team Lead
What do you do here at The 20?
I am a Support Desk Team Lead, which makes me a bit of a catch-all. I try to provide auxiliary support in a variety of ways like acting as a resource, investigating service delivery issues with Zach, monitoring call and ticket flow, as well as tracking data for optimizing efficiency. I help out where I can.
Describe The 20 in three words…
People who help computer.
You know, I think I biffed that one…
As a kid, what did you want to be when you grew up?
A Private Investigator. I grew up loving the Sherlock Holmes stories. I used to set up “crime scenes” around the house and question my whole family while writing down notes in my composition book. I was the best fake crime solver in the neighborhood.
What’s the most challenging thing about your job?
Sometimes you have to have tough conversations with people. I want to challenge techs when a ticket didn’t quite go as well as we’d like to see. That’s not always an easy chat, but it’s necessary to keep everyone at their best. Fortunately, they don’t hear all the quiet cursing coming from my desk beforehand. Or maybe they do. I don’t know.
What do you consider your greatest achievement?
Probably ‘Doctor of the Peggle Arts’on Xbox 360. It took a long time.
What do you think is the most important quality necessary for success?
Success is sort of a moving target, isn’t it? I prefer to focus on goals. If you want to achieve something, you have to put in on paper. You don’t truly know or understand anything unless you can write it down. So do that.
What do you like most about The 20?
I’ve really enjoyed seeing the growth and the changes that come with that growth. It’s nice to look back every once in a while and think, ‘I remember when…’
What do you like to do in your spare time? / What are your hobbies?
I’m an actor part-time, though I haven’t worked much lately. I’m also a bit of a film buff and have a totally not unhealthy love of video games.
Where are you going on your next vacation?
I was thinking I might find a small town somewhere I can drive to. I’d interview people and research the town’s history and quirks so that I could write a profile on the place. I might not even try to sell it. It’d really just be to unwind while focusing on a new challenge.
What’s your top life hack?
Did you know you can get blood out of clothing if you soak it in Hydrogen Peroxide? That probably makes me sound like a serial killer, but I just learned it recently and I thought it was cool!
Interested in working at The 20? We’re hiring! Check out our Careers page for more info.
Employee Spotlight: Meet Tiana Ware, Administrative Coordinator
What do you do here at The 20?
I am an administrative coordinator here at The 20 and Roland Technology.
Describe The 20 in three words…
Innovative, Upbeat and Dynamic.
As a kid, what did you want to be when you grew up?
A history professor!
What’s the most challenging thing about your job?
There are times when the job can be pretty demanding, and as a result, I can feel overwhelmed. But I have such a strong support system here that these occasional storms always get weathered!
What do you consider your greatest achievement?
Losing over 150 pounds!
What do you think is the most important quality necessary for success?
Tenacity.
What do you like most about The 20?
My colleagues!
What do you like to do in your spare time? / What are your hobbies?
Traveling for food with the kid, making different vegan meals, attending conferences, workshops and DIY classes.
Where are you going on your next vacation?
Seychelles, Africa.
What’s your top life hack?
If you feel a cold coming on, consume spicy foods and foods with a lot of garlic. It assists in alleviating the mucus in your body, possibly avoiding getting sick all together.
Interested in working at The 20? We’re hiring! Check out our Careers page for more info.
What do you do here at The 20?
I’m a Support Desk Engineer (After Hours).
Describe The 20 in three words…
Top, Twenty, Percent — lol just kidding, but it seemed like a trick question!
Let’s go with: Crazy, Fun, Fast.
As a kid, what did you want to be when you grew up?
I wanted to be Spiderman until I was about 8, then it changed to playing with anything electronic and getting paid to do so!
What’s the most challenging thing about your job?
Working during off/odd hours.
What do you consider your greatest achievement?
Still being alive!
What do you think is the most important quality necessary for success?
Honesty with everyone you work with, to achieve success in anything you work for.
What do you like most about The 20?
It’s a second family and we look out for each other!
What do you like to do in your spare time? / What are your hobbies?
Music production and beat production for small and up-and-coming businesses and rappers.
Where are you going on your next vacation?
Colorado (I like the cold)!
What’s your top life hack?
When going out to a restaurant for dinner, tell the waiter/waitress that it’s someone’s birthday at the table. Depending on the group, you sometimes will get a free desert or a discount on the bill. This also can work in hotels and other places that a vacationer might go.
Interested in working at The 20? We’re hiring! Check out our Careers page for more info.
What do you do here at The 20?
Offer top-notch IT support as a Tier 1 Support Desk Technician.
Describe The 20 in three words…
Happy
Dynamic
Progress
As a kid, what did you want to be when you grew up?
I always wanted to be a crazy scientist/inventor.
What’s the most challenging thing about your job?
Accepting that at the end of the day, you might not be able to have resolved all issues.
What do you consider your greatest achievement?
My daughter. Despite her being half a world away, we remain in contact.
What do you think is the most important quality necessary for success?
Being aware of both strength and weakness and learning from both success and failures.
What do you like most about The 20?
The happy work culture.
What do you like to do in your spare time? / What are your hobbies?
Messing with computers
Playing games (both board and computer)
Doing statistical/technical analyzing
Watching movies
Where are you going on your next vacation?
A cruise in the Caribbean, including dolphin swimming and ruin exploration.
What’s your top life hack?
Use data to form conclusions. Don’t use conclusions to judge data.
Interested in working with Bryan? We’re hiring talented technicians! Check out our Careers page for more info.
This month, we turn the spotlight this month on The 20’s Digital Designer, Ross O’Neal!
What do you do here at The 20?
I’m a Digital Designer, so I create sales and marketing collateral (digital and print), social media content, email blasts, internal documentation, fun stuff for the screens around the office, things like that.
Describe The 20 in three words…
Fun, Innovative, Unique.
As a kid, what did you want to be when you grew up?
First dude to play for the Cowboys and the Mavs.
What’s the most challenging thing about your job?
First thought is Hwy US-75 S. It’s also challenging to have a number of different types of projects going on at the same time. Lots of balls in the air, if you will. But I like wearing different hats and knocking things off my list one at a time. It’s not always super easy to think of a creative solution right away, but something usually hits eventually.
What do you consider your greatest achievement?
I’ve recently been finishing chapsticks at over a 50% rate.
What do you think is the most important quality necessary for success?
I think it’s a whole bunch of qualities.
What do you like most about The 20?
The fun, team atmosphere is truly unique. We laugh a lot and get stuff done. It’s actually fun to go to work.
What do you like to do in your spare time? / What are your hobbies?
Game of Thrones has pretty much taken centerstage at the moment. Oh, and Avengers: Endgame. I also like golf and working out. And if listening to The Ticket and looking at Twitter are hobbies, I’ll put those down too. So all that until football starts and then it’s definitely football.
Where are you going on your next vacation?
VEGAS!
What’s your top life hack?
I dunno, whatever you’re having trouble with you can probably just look it up on your phone.
Interested in working with Ross? We’re hiring a Graphic Design intern! Check out our Careers page for more info.
Employee Spotlight: Meet Joseph Deskin, Technical Onboarding Specialist
What do you do here at The 20?
My official title is Technical Onboarding Specialist, which means I help new employees learn the systems we use and teach them about the current policies and procedures that the support desk follows. I also help to develop new policies and procedures as the support desk grows.
Describe The 20 in three words…
Fun, Determined, Revolutionary.
As a kid, what did you want to be when you grew up?
As a child I really wanted to be a teacher. I always enjoyed the aspect of helping someone learn something new.
What’s the most challenging thing about your job?
Developing new training methods and documentation for current and new employees to follow.
What do you consider your greatest achievement?
My family.
What do you think is the most important quality necessary for success?
Giving your all, even in the smallest task.
What do you like most about The 20?
The people — 100%. We are a family who always does our best to lift one another up.
What do you like to do in your spare time? / What are your hobbies?
I enjoy gaming and streaming, hanging out with the family, and taking my dog out to the dog park.
Where are you going on your next vacation?
We currently have plans to go to New York.
What’s your top life hack?
The top life hack for me has always been a quote that was introduced to me when I was a teenager: “Show me your friends and I will show you your future.” This basically means that the people you place your self around and spend the most time with will help to develop the road ahead of you. This has been my main hack in navigating through life.
Want to join our awesome team? The 20 is hiring! Click here to view all open positions!
Employee Spotlight: Meet Tracy Crick, Executive Assistant
What do you do here at The 20?
I’m Tim’s assistant. I also create invoices, setup new agreements and update accounts for billing.
Describe The 20 in three words…
Beyond compare, exceptional.
As a kid, what did you want to be when you grew up?
An artist.
What’s the most challenging thing about your job?
Managing multiple tasks and making sure they get done at the expected time.
What do you consider your greatest achievement?
Seeing my kids grow up to be successful adults and having families of their own. I also volunteered at a non-profit organization that provides support for our military and their families — it was rewarding and a lot of fun. I think securing a job I enjoy is also a great achievement.
What do you think is the most important quality necessary for success?
I think it’s important to have a positive attitude.
What do you like most about The 20?
The people I work with.
What do you like to do in your spare time? / What are your hobbies?
I’m involved in the women’s ministry at church, I like to travel to see my kids and grandkids, and I also enjoy reading, gardening and sketching.
Where are you going on your next vacation?
San Antonio and Corpus Christi.
What’s your top life hack?
A butter knife works great as a screw driver.
What do you do here at The 20?
I am a Tier 1 Support Desk Technician on the Email Team.
Describe The 20 in three words…
Intelligent, diligent, and familial.
As a kid, what did you want to be when you grew up?
Professional snowmobile driver and pyrotechnician.
What’s the most challenging thing about your job?
Both the multi-tasking aspect, and knowing when to let something go. I tend to get focused on an issue and I want to resolve it, but sometimes it is better to let another pair of eyes take a look at it.
What do you consider your greatest achievement?
Being able to turn my passion into a career. Also, I used to own my own company: Harker IT, LLC.
What do you think is the most important quality necessary for success?
Drive! You have to be the person who works harder than most and stay focused on the end goal.
What do you like most about The 20?
1. The work environment for sure. The 20 feels more like a niche family than it does a job or company.
2. The number of different systems and environments we get to work on/in every day. Every day is a new challenge.
What do you like to do in your spare time? / What are your hobbies?
I like to spend time with my fiancée, my friends and my family who live near. I really like doing projects with my Dad.
My hobbies include cliff-jumping, floating rivers, pool basketball, etc. Anything outdoors.
Where are you going on your next vacation?
Puerto Rico
What’s your top life hack?
Using a lighter to open a bottle.
What do you do here at The 20?
My business card says “Channel Manager” but what that really refers to is everything that doesn’t fit into another group. I really try to be a resource for all of our members with any question that they might have. While I might not always have the answer, I can typically find the person that does. From initial on-boarding to Elite status and beyond, I’m here to help.
Describe The 20 in three words…
Driven, ambitious, and fun.
As a kid, what did you want to be when you grew up?
A race car driver or the drummer for the Rolling Stones. While my race car driver skills are behind me, I continue to stay ready to jump into the Stones job if Charlie were to retire. Keith, Mick… I’m here when you need me.
What’s the most challenging thing about your job?
Not knowing what the day will bring is challenging, but also exciting. Problem solving, training, counseling, listening, learning, etc. No two days are alike.
What do you consider your greatest achievement?
Chloe (14) and Devon (10) — my two beautiful daughters.
What do you think is the most important quality necessary for success?
It might sound boring, but just don’t quit.
What do you like most about The 20?
There is so much to like about The 20. The environment is great. Things move quickly up here. For those of you that have worked at Fortune 500-type of companies that move like the Titantic — this ain’t it. If something’s working, we’ll double down. If it’s not, we’ll pivot until it does. This keeps everyone on their toes.
What do you like to do in your spare time? / What are your hobbies?
I love spending time with my girls. We camp, travel and I drive them all over the Dallas area most weekends. I love being outdoors doing things like mountain biking, fishing and kayaking. My number-one hobby that’s been a constant all my life is music. I’ve played drums in bands since the age of 13 when my parents would drive me to gigs around East Texas.
Where are you going on your next vacation?
I’m planning a quick NOLA weekend trip right now since parade season just kicked off. But the next big trip with the Wood girls is probably going to be California. I’m not sure where, but the girls are pushing for LA or San Francisco. I’m pushing for Santa Barbara, but we’ll see who wins.
What’s your top life hack?
Always carry a pocket knife.
