Search Engine Optimization (SEO) can be a daunting task for anyone who doesn’t have a background in marketing. SEO is how you get your site or business found. While following the basics will almost always be the right choice, there are tricks which can help an MSP get an edge over the competition. Let’s look at the 13 easiest things you can do for your MSP (though a lot of this advice applies to most businesses) to improve organic SEO.

Keywords

When someone performs a search, they use keywords or important terms to try and find a specific result. This is the foundational concept behind how a search engine works. Keywords used to live in special tags or be derived from the title, but computing has grown and search algorithms have gotten exponentially more complex. Almost everyone is familiar with keywords, but how they work has changed substantially. Keywords don’t just live in a title or a tag, they live in the content.

1. Targeted Keywords

What does your page or solution provide and how would a prospective client find it? This is the most important question to answer before even starting to create content. Once you have an answer, you can begin planning keywords which are relevant. For instance, if you’re writing about backups, you want to target the core keywords for backups, but also the specific keywords which help qualify your article.

We use terms like backup, BDR, and disaster recovery to cast a wide net for generic information on backups. This isn’t enough though, we want to get some of the long-tail searches even if they’re tangential. We work in terms like cloud, on-premise, virtualization, tape, etc. to make this content more appealing to more search users (and ideally anyone reading as well). Target keywords, but make sure they’re relevant to your content. This is the foundation to everything you do with SEO for any content.

2. Use Synonyms

You may have noticed that a lot of those keywords I mentioned seem a bit redundant. Backups and BDRs are arguably the difference between rectangles and squares. A search engine algorithm might use synonyms to help a user direct their search, but an exact match is still worth more. Pepper in synonyms and similar terms where they fit to cast a wider net.

This is especially important for MSP’s since your client may not always know what to search. They don’t necessarily know what DRaaS is before they talk to you, but they do know what they want (or at least have an idea) when they search (and it may be as vague as “to have backups”). The more generic or simple terms you can work in (especially early on) the more likely you are to get and retain a prospective client. Spicing up terms benefits more technical content as well.

Links

Inbound and outbound links can influence search rankings. Who you link to, and who links to you will impact your search engine ranking. Links are still important, but link farming (arbitrarily putting links on sites, or link farm sites to manipulate search rankings) is a quick way to get dropped. How can you squeeze an extra ounce of link juice (the value of a piece of content based on inbound links) out of your content without crossing a line?

3. Internal Links

The quickest and easiest way to increase link juice (which improves your SEO) is to link to your own content. You can’t just spam the same links or random links; they have to fit the content. Internally referencing your own blog or assets (in a way which contextually fits) is an extremely easy way to get an edge without any real downside.

Got an article explaining what something is? Link to it on other pages where you use the concept. Don’t be afraid to edit older content to add links to newer articles. This gives clients (or peers) a way to dig deeper and stay on your site while (ideally) deriving value.

Content

Modern search engine algorithms don’t just look at keywords and titles, they look at the entirety of the content and everything on the page. The main “trick” to good organic SEO is to just make better content. What question does your content answer and for whom? While good content is the main key to good SEO, that doesn’t mean there aren’t things you can do to improve the odds or make content shine even more.

4. Clearing Assets

Any asset which you use needs to be legally obtained or applied (the license matters). You can’t just download an image off the internet and use it. This seems like it would be common sense, but there are countless people who don’t follow this rule. If you used to do it before you knew better, fix it now.

It’s arguably content theft, but to top it off, it will hurt your SEO. It can also get you dropped entirely or even a DMCA takedown notice. Clear all assets you plan to use and make sure you have them licensed or use something with a free or public domain license. Attribution is also important depending on the license.

5. Subheadings and Organization

Headings, subheadings, and their organization can also impact SEO. The “ideal” at present is between 100 to 300 words per subheading for most content. These little changes in organization can enrich the keywords a search engine picks up on and in turn increases your SEO.

Most search engine algorithms give preference to content which is emphasized in some way. The most common way to do this is via test markup like em or strong tags, or h header/title tags. Make sure you highlight things which are important. You don’t even need to rewrite the whole thing. A little extra organization of content and subheadings leads to a boost in SEO.

6. Content Consistency

A bad verse in an otherwise great song can ruin the whole thing. Likewise, inconsistent quality can be as bad as consistently bad quality. Having poorly written content and keeping it for a misguided attempt at optimizing keywords or similar hurts your SEO. This can be a paragraph or a page.

This isn’t a judgment on your writing, but what content do you have which is (or has since become) wrong? An article about Windows Server 2003 won’t hurt anything, but an article about best practices for wireless security from the days of WEP will. It isn’t just dated, it can be harmful.

If everyone who Googles “best MSP near me” clicks your page and jumps to the next result because the content sucks, Google’s algorithm takes notice. If some of your content is bad, it can tarnish the rest too though. Where a reader lands can be as important as whether they even click. If content doesn’t work anymore, pull it. Make sure that the content you have stays consistent with the message you’re trying to broadcast to your clients without confusion.

Content Length

A long article has a different impact on SEO than a short article. A short article weekly has a different effect on SEO than a long article sporadically. You can create countless comparisons but the rule of thumb is that more is usually better. More content more often, or more words on a single article.

7. The Magic Word Count

Most search engines hit a soft SEO plateau around 1,000 to 1,500 words. The bigger ones tend to favor a bit more, usually 1,200 or more is ideal. Google, Bing, and basically any other modern search engine is going to reward you for longer content, you just hit diminishing returns from it.

The one thing to take of note of though is that substantially less than 1,000 word articles (say around 800 or less) tend to be worth less for SEO. Some content doesn’t need to be that long and trying to force it just harms it (like a contact page). SEO rules, especially this one, tend to be a bit like English spelling rules. The rule applies until it doesn’t.

Conclusion

SEO is SEO in any industry, the difference is how valuable a specific factor is over another. These tools and techniques work as basic tools for all kinds of specific SEO. A local business will benefit less from a global presence. One of the big differences for SEO for an MSP is the focus on both local and general reach.

You want your company to be the first result locally for prospective clients, but you also want vendors and other businesses to be able to find your site. These give you opportunities for growth and development of your business.

Thank you for making Virtual VISION 2020 a success! 

 

The 2020 Virtual VISION Conference featured an impressive speaker lineup, best-in-class thought leadership, actionable content sessions, channel trends, interactive peer panels, and virtual peer networking – all focused on growing your IT services business. Keynote speaker Gary Vaynerchuk, prolific entrepreneur and 5-time New York Times bestselling author, shared business growth strategy and marketing tactics. The speaker roster also included Walter Bond and Mark Manson. Hailed as the most important MSP event of the year, VISION brought together top MSPs and IT service providers for two impactful days of speakers, sessions, and networking focused on business best practices, thought leadership, and growth. 

 

Virtual VISION 2020 Featured Sessions:  

 

  • The New MSP Landscape | Tim Conkle 
  • The Only Thing Stopping You is You | Walter Bond 
  • How to Build a Sales Pipeline That Closes Deals Consistently | Mark Elliott 
  • Keynote Speaker: Gary Vaynerchuk aka “GaryVee” 
  • Top 3 Strategies for Engaging Remote Customers | Eric Townsend, Dell 
  • The Law of F*ck Yes or No | Mark Manson 
  • Security in the MSP Space: Threats, Opportunities & Strategies to Position Yourself for Success | Matt Solomon, ID Agent 
  • Tightening Up Your Security Stack To Avoid MSP FUBAR | John Hammond, Huntress 
  • Panel Discussions: MSP Marketing 101, Making the Jump to AI, Shadow Channels 

 

“The 20’s model is poised to dramatically disrupt the MSP market, and a critical piece of this strategy is expanding and enabling the right type of partner base in order to accelerate nationwide growth. With Virtual VISION coming to a close, we are excited for the continuous growth and to see you all in 2021.” – Tim Conkle, Chief Executive Officer of The 20 MSP.  

 

 

Thank you to all of our sponsors! We had an amazing time in the virtual world with all of you and can’t wait to see you all  in 2021.  Stayed tuned for VISION 2021 dates at the20.com.  

The 20 Honors Top Managed Service Providers and Vendors at Virtual VISION 2020

Full press release

 The 20, leading MSP consortium, honored top managed services providers and vendors with 2020 Virtual VISION awards. Presented at its seventh annual VISION conference, these awards recognized managed service providers and vendors for their outstanding achievements over the past year. 

“Year after year, our community of MSPs continues to blow us away with their dedication to innovation, growth, and excellence. It’s an honor to recognize their commitment to The 20’s model, and showcase their continued performance and success,” said Tim Conkle, CEO of The 20. 

“It is also a tremendous privilege to honor the vendors propelling the growth of our MSP members, and give them the recognition they absolutely deserve,” added Conkle. 

The 20’s 2020 Virtual VISION Awards include:
 

 

The 2020 Virtual VISION Conference featured best-in-class thought leadership, actionable content sessions, channel trends, interactive peer panels, and virtual peer networking – all focused on growing your IT services business. Keynote speaker Gary Vaynerchuk, 5-time New York Times Best Selling Author, presented his road to entrepreneurship and how he created top line growth within his company. Hailed as the most important MSP event of the year, VISION brought together top MSPs and IT service providers for three impactful days of speakers, sessions, and networking focused on business best practices, thought leadership, and growth. 

About The 20
The 20 is an exclusive business development group for Managed Service Providers (MSPs) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond world-class tools and processes, The 20 touts a proven sales model, a community of industry-leaders, and ultimate scalability. To learn more about The 20, contact us here.

Meet Lance Keltner of UNI Computers!

 

Tell us a little about your MSP…

UNI Computers was established in 1993 as a computer repair store in Lawrence KS.  I took over ownership in 2006 after working there for 7 years.  At that point, business managed services was a very small part of the business, but I knew it would be the future and where I needed to focus growth.  I continued to put time and effort into growing the business services side of the company and today it accounts for more than half of our total revenue.

How long have you been a member of The 20?

We joined The 20 in 2018 and are a bit past 2 years of being a member.

Why did your MSP originally look to partner with The 20?

The selling point for me was two fold and equal in importance:  #1 was the pre-curated stack of tools and security with the foundation already set and process in place to use, sell, and manage it.  #2 was the community.  I know enough to know what I don’t know, and having a large community of people just like me with all different experiences and skillsets is ultra-valuable.  Whenever I need an answer or solution to something, chances are someone has it and already knows it works.

Tell us about the biggest change in your business since joining The 20.

The biggest change for us is having a solid process that I didn’t have to invent from the ground up over the course of years that’s already proven to work.  I sell with supreme confidence backed not only by me, but also vetted by scores of other businesses around the country doing it the same way as I do, every day.

What do you like most about being a member of The 20?

What I like most is definitely the community.  I’ve formed life-long friendships here, which is not something I always do easily.  Everyone is here to help out.  No one is afraid of someone else stealing their stuff.  That’s rare in the world where everyone generally keeps their cards close to the vest.  I also like that if I need to get top leadership of The 20 on the phone for a call, it’s easy to do, and they are ready and willing to help with anything.  Our suggestions are taken seriously and more often than not brought into practice and used.  We are part of the process that makes The 20 better today than it was yesterday.

What do you think is the most important quality necessary for success?

The biggest quality for success is the willingness to change and adapt when it’s shown that you can do something better than you were doing it previously.

What are your biggest business challenges?

My biggest challenges personally are marketing and sales, which The 20 has helped with immensely but also the community and the people I have met have helped equally as much. The collaboration I’ve been able to do with other members has been priceless.

What are your areas of focus for 2020?

My biggest areas of focus are getting in front of prospects and keeping the pipeline full.  COVID brought about a lot of instant change, but we were fortunate enough that our base of clientele was very stable and so we haven’t suffered like some MSPs have.  Reaching new customers and bringing them the security and support they need has definitely been more challenging, and is the key area I’m working on as it dictates our overall growth.

What advice would you share with an MSP looking to scale their business?

Join The 20!  Seriously. Tim says the three most important things you can do are 1. Lead Gen, 2. Sales, 3. Scale.  That’s what The 20 is built on and what its focus is.  If joining isn’t possible, then those three things are still what you have to do, anyway you can.  They will decide how successful your MSP can be. Period.  I’ve doubled my MRR since joining The 20. This is the way.

What book are you currently reading?

I am currently in a few different books, which are all great:  The 4hr Work Week – Tim Ferris, Traffic Secrets – Russell Brunson,  Building a StoryBrand – Donald Miller.

Favorite blogs / podcasts

I haven’t been much of a podcast guy as I usually like reading more, so for blogs/sites it would be:

 1. The 20’s Teams community!

 2. Chris Wiser’s marketing program communities

 3. Cyware’s security daily email

 4. Recorded Future’s daily email

 

Interested in becoming a member like UNI Computers? Click here for more information!

The 20, a leading consortium of managed service providers (MSPs), is excited announce keynote speaker Gary Vaynerchuk.

Entrepreneur and social media influencer, Gary Vaynerchuk, better known as “Gary Vee,” is set to deliver a keynote address on October 1st at Virtual VISION. GaryVee got his start over 13 years ago after starting a web series called Wine Library TV. After slowly building a following and an audience, Gary Vee started VaynerMedia, a full-service advertising agency that has grown to work with some of the most recognizable brands in the world.

Today, Gary continues to be an influential figure in the marketing and entrepreneurial spaces. He is a highly sought-after public speaker, a five-time New York Times bestselling author, as well as a prolific early angel investor in companies like Facebook, Twitter and Uber.

GaryVee will give a keynote address to everyone at VISION, followed by a Q&A session.

“We are so looking forward to GaryVee’s keynote at VISION,” says Crystal McFerran, CMO of The 20. “The 20 is thrilled to share this incredible slate of content with the MSP community. If you’re looking to take your MSP to the next level, you don’t want to miss VISION 2020!”

Joining Vaynerchuk will be a powerful speaker lineup including Mark Manson, author of New York Times bestseller “The Subtle Art of Not Giving a F*ck” and Walter Bond, former NBA player and success coach.

What can you expect from VISION this year? A full roster of sought-after speakers, innovative disruptors and business-focused visionaries sharing their knowledge with likeminded MSPs who are seeking to level up.

Virtual VISION will take place Wednesday, September 30th and Thursday, October 1st. The two-day event also features a full slate of leading channel partners and industry experts. Hailed as the most important MSP event of the year, VISION 2020 will bring together top MSPs and IT service providers for two impactful days of speakers, sessions, and networking focused on business best practices, thought leadership, and growth.

Keynote presentation and Q&A by Gary Vaynerchuk

Business and life lessons from Mark Manson and Walter Bond

Hot topics such as AI, the new MSP landscape, shadow channels and sales/pipeline creation

Growth strategies from MSP industry experts

The full conference agenda can be found here.

Interested in attending VISION 2020? Register at https://www.the20.com.

 

 

Technology moves at a breakneck pace. New standards pop up, old technologies lose support, novel threats are revealed, and the wheel just turns and turns. Nothing has really changed with the pattern, but it feels like it’s moving faster than ever before.

 

Things are changing at the same individual rate, but there are more things changing to account for. You used to only need to worry about the basics like networking, servers, and workstations (or similar), now you need to fight the choice between software suites, hosting types, security suites, advanced networking capabilities, etc. The choices have gotten endless for each one, and very rarely is there a clear-cut case of objectively better once you hit a certain minimum. Salespeople have no qualms embellishing claims and the spec sheets may not always be apples to apples for comparisons among similar suites.

 

Technology comparisons can get downright onerous if you don’t know how to find the right resources to make sense of claims and features. Billing gets even crazier unless you have the market to pull special treatment. It’s the difference between a flat $0.50 an endpoint per month, and a billing scheme with unclear tiers, fixed and/or variable fees, or even variable price per month. When looking at technology we look at what they promise, what they can show, and how it fits the model for our clients.

 

What Does It Promise?

 

What features does an offering have and what claims do they make? The adage of “if it sounds too good to be true, it probably is,” usually holds true here. But, sometimes you get pricing by buying in early, as a way to expand business, or even as part of a partnership. Striking one of these deals can make your offering that much more amazing if you know how to negotiate a new promise out of the sales team. Pricing may not be the first thing you figure out, but it is one of the biggest deal breakers for a promise.

 

What have you been promised it can do? This can even be spec sheets and “raw data”. How well does it actually work out? If you can’t easily weigh the individual promise, how well have they held up their previous promises? Don’t look too far if the company has been through substantial change unless you want to be extremely cautious. If the entire C-suite and management was completely changed out and it’s been a few years with the new management, you may want to just look at the promises in that period. Don’t look too far if their track record is bad either.

 

AI excites me but also scares the bejesus out of me. Promises get a lot vaguer with Machine Learning (ML) and Artificial Intelligence (AI). AI and ML are computing black boxes. You have an input and (ideally) an output that fits what you want, but you have no real insight into how the process works. The people making it can understand what they’ve put in, but the actual process is still a mystery.

 

You have to know how to make sense of their promises and claims for them to mean anything. How many promises are vague and loaded with empty marketing speak and how many can actually be quantified? Buzzwords are fine if they actually mean something contextually, but they’re less than useless otherwise. How many of the promises make sense? Now, how can you turn their promises into something verifiable?

What Has It Shown?

 

Where does it stand in comparison to its competition? What rates is this measured from and who sponsored the research? What have they shown they can do consistently well? Are there features which stand out which you can actually benefit from? Look at what they have shown they can do for you.

 

Even if something is possible to do, it doesn’t mean it’s practical. That cheap consumer router may say it works great for a business and someone used it for a day when their expensive equipment went down, but does that mean it’s shown anything useful if you’re buying for business? I’ve been in that spot, and they usually work for a day or two at a larger place before having to be continuously rebooted. There’s a reason a commercial or enterprise router costs more and works better in a commercial setting; it’s made to do so. You have to know how to apply the same filters for promises or else you get sold on a different bill of goods.

 

Benchmark the results you get. What can they show you they can actually do and how can you measure the data? A product might work great in a virtualized environment, but how does it work on real life hardware? You have to put the promises you can actually show into the context of how it fits you and your business needs. If you know what to look for, you might get in on something exceptional which is just marketed poorly, or avoid the inverse.

 

How Does It Fit?

 

A great product targeted at a different market may not be a great (or even good) fit. Your business continues to change (just like the businesses we support). What do you need and who is the product targeting? If you’re a Managed Service Provider (MSP), you’ll probably have multiple clients in multiple industries. How do you find the common denominator that can get you better pricing while satisfying all of their needs?

 

A product is going to have an associated cost. I keep coming back to cost, but cost is one of the most important factors for a product being a good fit or not. It doesn’t just matter what a client needs, it also matters what they can afford and are willing to spend. While a single service isn’t going to break the bank, 10 of them will. Technology continues to expand and more and more things become necessary to just run a business. You have to focus on the bigger picture which combines risk, need, desire, and support.

 

You have to take into account compliance, security, accessibility, maintainability, scalability, etc. and all of it costs money. While it’s not ideal, some businesses just don’t have the money to solve certain problems the best way possible. Other times, a certain technology may not have something financially accessible or practical which fits what the client is willing to do. You have to pick something which makes your life easier in some way as the IT professional as well, but sometimes that comes at a cost too, and that cost can be a deal-breaker.

 

Measure each factor and compare it to what you or the client need. If something really simplifies their business, it can be worth the extra cost, but you have to be able to show them. Clients will hold you accountable for your decisions to push a product, so you have to do your due diligence. Make sure it can deliver on its promises and can back up its claims. This helps you determine whether it’s the right fit, or if you need to go a different direction. Not every choice will be a home run, but if you focus on the right factors, you make informed decisions instead of blind gambles.

 

We use our ability to negotiate and our expertise to keep with and stay ahead of market trends. You may not always want to be the first early adopter, but you don’t want to be late to the party either. Where is the market going and how do you get ahead without getting lost?

 

Interested in finding out more about The 20? Click here.

Meet Chris Kimbell of WOLFGUARD IT!

 

Tell us a little about your MSP…

In 2010, my family moved from Texas to my wife’s hometown of Bozeman, Montana. I was unable to find a career in my field,  so I decided to create my own career and started the company from the basement of my in-laws home. WOLFGUARD IT has since grown considerably and now has clients over Montana, Wyoming, Texas and even Ireland and China. We push toward continued growth and this year we even made the MSP 501 list for 2020!

 

How long have you been a member of The 20?

3 years

Why did your MSP originally look to partner with The 20?

We were having difficulty with scaling and needed a unique sales model that works. Some groups had their “golden goose” but didn’t help you get there. I needed a group that would help you get from point a to the end goal.

Tell us about the biggest change in your business since joining The 20.

We dove in with the The 20 model. This changed every aspect of our business. It was a lot of work, but has paid off big time. We now have scalability, a better business model and a great sales model that easily makes sense.

What do you like most about being a member of The 20?

Number one would be the knowledge that The 20 provides as well as the resources and other members.

What do you think is the most important quality necessary for success?

Hard work and the right business model.

What are your biggest business challenges?

Marketing and brand awareness.

What are your areas of focus for 2020?

Marketing, marketing and marketing. We have been in business for 10-years now and we haven’t worked on our band awareness until now. More people need to know our brand and what we do.

What advice would you share with an MSP looking to scale their business?

It is extremely difficult to scale your business while staying profitable. But that is only part of the fight. Work with a group that can handle your marketing and sales models too. All of these items make a big difference in your overall success.

What book are you currently reading?

The E-Myth Revisited by Michael E. Gerber.

Favorite blogs / podcasts

Neowin  fills by nerdy tech update needs.

 

Interested in becoming a member like WOLFGUARD IT? Click here for more information!

3 Reasons MSPs Shouldn’t Pass on AV Work

One of the most hotly discussed topics in the professional Audio Video integration industry is “How do you manage your client’s systems and what is your revenue model for doing so?” AV systems, particularly in the business environment, can be complex and require a significant amount of ongoing maintenance and upkeep to consistently perform to the client’s expected service level. As these systems and equipment have evolved over the last decade to be increasingly connected and dependent on IT for functionality, the amount of monitoring needed has only grown. However, a big portion of the AV Integration industry is still learning how to effectively manage their client’s systems in a systematic and profitable way. MSPs have had the service contract and reoccurring revenue model figured out for years and, very often, already have the internal infrastructure in place to support these types of ongoing client needs. It would seem natural for MSP companies to extend their service offerings to include AV work and support, but there is a surprisingly high percentage of MSP companies that are very reluctant to involve themselves in AV work for the clients. Those that do, are missing out on business growth, improved client satisfaction and a significant revenue stream. I can point to three specific reasons that MSPs who are turning down AV work are making the wrong decision:

  1. Nearly all AV equipment used in the corporate or business environment (and the residential world for that matter) is connected to the network and, in many cases, is reliant on connectivity to properly function. Everything from video distribution and power management, to room control and scheduling is happing on, and over the client’s network and AV equipment can cause significant network performance issues if the network infrastructure isn’t set up to properly manage the AV data traffic. The AV hardware is going to be on the network YOU are managing; do you really want to leave the configuration of that hardware up to another company? No one knows your client’s network and systems better than you, so who better to make sure that the AV systems that are installed won’t impact their system up time or your SLA metrics?

  1. No longer do AV systems, always require a site visit to solve the smallest problems.  Now, tools exist that allow you to manage the AV systems as part of the clients overall network and AV Integrators say that 80% of client AV issues can be resolved via a remotely managed portal or system. Connected AV hardware is now (mostly) remotely accessible and via management platforms, like SnapAV’s OVRC, allow you to configure, troubleshoot and manage that AV equipment in the same manner as your client’s network.

  1. If you don’t do the work, the client will find someone else who will and they may end up displacing you as the service provider for the client. End client feedback consistently says that one of the primary factors on selecting service partners is previous experience or an existing relationship with a firm. As a company who is already managing their IT systems, there is a built in level of trust your clients likely have that will often lead them to ask you first about doing any AV work in their business. You’re already the incumbent service provider, why turn away business from an existing client you trust? Your AV vendor partners are absolutely invested in helping you specify and deploy their systems so why not rely on your partners and help grow your business?

For those of you who have been doing AV work for some time and have been reading this post thinking, “Well, duh,” hat tip to you, you’re doing the right thing. We talk with MSP partners every day who exhibit an initial reluctance to jump into doing complex AV systems but, in most cases and with our support, they are able to successfully deploy and manage AV systems for the clients and grow their business.

– Josh Litwack, Director of Commercial Sales @ SnapAV

Meet Vishal Rambaran, Tier 1 Support Desk Technician

Today we turn the spotlight on Vishal Rambaran. Vishal quickly became a tremendous asset to the entire team at The 20. Read below to find out more about Vishal!

 

What do you do here at The 20?

Level 1 Support Desk

Describe The 20 in three words…

Close-Knit, Supportive, Friendly

As a kid, what did you want to be when you grew up? 

I do not think I had anything in mind but I do remember saying astronaut a lot turned out to be scared of heights.

What’s the most challenging thing about your job? 

Nothing is ever the same it is a constant changing environment.

What do you consider your greatest achievement? 

To be honest coming here at this time as it breaking out of my day to day and experiencing something new.

What do you think is the most important quality necessary for success? 

Be coachable take criticism and run with it.

What do you like most about The 20? 

The community everyone is willing to assist to what ever level they can.

What do you like to do in your spare time? / What are your hobbies? 

I enjoy building computers and am currently working on my first water cooled rig, other than that currently just playing games. As well as learning the violin and I’m not good at all.

Where are you going on your next vacation?

Next vacation no plans on the book but will most likely back home in Pennsylvania, if not Singapore.

What’s your top life hack?

Mistakes happen, so learn from them.


Interested in working with Vishal at The 20? We’re hiring! Check out our Careers page for more info.

Meet Peter Tessitore of Netlogic Computer Consulting!

 

Tell us a little about your MSP…

We are in Nashua, NH and have an office in Hanover, MA. Netlogic Computer Consulting was established in 2005 by Craig Packard and myself. We have been doing traditional IT Support for businesses in New England since then. Thanks to the 20 group, we became a Million dollar MSP in 2018. The last couple of years, we morphed into the Netlogic My365 (cloud services) “the Modern Workplace, Any device, anywhere, any time” and brought our services to the 20  at the Vision Conference in 2019. A lot of 20 members are having great success with this platform especially since Covid-19 hit.

 

How long have you been a member of The 20?

We are an original member of the 20 since it’s inception.

Why did your MSP originally look to partner with The 20?

Tim’s concepts of standardizing and Help Desk. Pricing Concepts also.

Tell us about the biggest change in your business since joining The 20.

Biggest change was the switch to the Microsoft 365 platform which opened up all kinds of opportunities for us.

What do you like most about being a member of The 20?

The Staff and Members are Awesome!  Great concepts and we are all still working to improve on them.

What do you think is the most important quality necessary for success?

 Marketing and a great Pipeline!  An MSP’s service has to be top notch also.

What are your biggest business challenges?

Expenses as we grow fast. Calculated risk on hiring to keep SLA’s and production of the staff.

What are your areas of focus for 2020?

Growing our My365 program to more 20 Members. We will have a virtual booth at 2020 Vision conference.

What advice would you share with an MSP looking to scale their business?

Hang tough through the rollercoaster of growth. As a peer group (The20), you have all the help and resources you need to scale up quickly to grow your business. DON’T try and do it all yourself. Reach out for advice and help and “Plan your work and work your Plan”

What book are you currently reading?

Scaling Up by Verne Harnish

Favorite blogs / podcasts

My favorite reading has to be the Microsoft 365 official blog. Staying up to date on Microsoft 365 releases and new ideas is a challenge with technology moving so quickly. This blog is great at highlighting updates as well as success stories that we can emulate.

 

Interested in becoming a member like Netlogic Computer Consulting? Click here for more information!