Employee Spotlight: Meet Todd Harker, Tier 1 Support Desk Technician

What do you do here at The 20? 

I am a Tier 1 Support Desk Technician on the Email Team. 

Describe The 20 in three words…

Intelligent, diligent, and familial.

As a kid, what did you want to be when you grew up? 

Professional snowmobile driver and pyrotechnician.

What’s the most challenging thing about your job? 

Both the multi-tasking aspect, and knowing when to let something go. I tend to get focused on an issue and I want to resolve it, but sometimes it is better to let another pair of eyes take a look at it. 

What do you consider your greatest achievement? 

Being able to turn my passion into a career. Also, I used to own my own company: Harker IT, LLC.

What do you think is the most important quality necessary for success? 

Drive! You have to be the person who works harder than most and stay focused on the end goal. 

What do you like most about The 20? 

1. The work environment for sure. The 20 feels more like a niche family than it does a job or company.

2. The number of different systems and environments we get to work on/in every day. Every day is a new challenge. 

What do you like to do in your spare time? / What are your hobbies? 

I like to spend time with my fiancée, my friends and my family who live near. I really like doing projects with my Dad. 

My hobbies include cliff-jumping, floating rivers, pool basketball, etc. Anything outdoors.

Where are you going on your next vacation? 

Puerto Rico 

What’s your top life hack? 

Using a lighter to open a bottle.