VIRTUAL VISION 2020 • Sept 30 - Oct 1

MSP Spotlight: Sivils IT Consulting

Meet Allan Sivils, CEO of Sivils IT Consulting!

 

Tell us a little about your MSP…

Sivils IT Consulting is located in Virginia Beach, VA. We were established in 2014 after I spent 15 years managing enterprise IT operations. I wanted to create a niche business that focused strictly on partnering with our clients’ IT operations, and not selling software or hardware. We focus on building true partnerships with our clients that allow us to advocate for their business growth.

How long have you been a member of The 20?

We joined in December 2019!

Why did your MSP originally look to partner with The 20?

A couple of reasons – The 20’s model is very similar to what we have been building since we started our business; to focus on being the best “Managed IT Department” for our clients. So, it made perfect sense from a partnership standpoint. Second, we have clients on both coasts, and being a part of The 20 gives us the resources that we need in order to serve clients across the United States. This allows us to scale faster, while not sacrificing the quality that our clients should expect. Lastly, the shared expertise of being a member alongside other top MSP’s allows us to work together to bring the best solutions to our clients.

Tell us about the biggest change in your business since joining The 20.

We do not feel limited by how much we can scale our business by being a member of The 20.

What do you like most about being a member of The 20?

The network of being a member. Being part of such a large community has already helped us since joining in December operationally. We’ve been able to provide onsite resources to our clients that are thousands of miles away, and have these resources follow the same processes we do internally. We’ve been able to implement better technical solutions and processes that have helped us internally to service our clients.

What do you think is the most important quality necessary for success?

Relationships. Both within our MSP community, our vendors, and especially our clients.

What are your biggest business challenges?

Managing the ebb and flow of IT projects around our clients growth – while we do our best to ensure that we can schedule to meet expectations, sometimes the volume of projects needed at one time can be difficult to manage. Also, sometimes projects require a wide range of very specific expertise. Being a member of The 20, this is quickly becoming less of a challenge.

What are your areas of focus for 2020?

Microsoft Azure, Windows WVD and Nerdio. We see that these have a huge operational advantage and efficiency versus having workloads onsite. It also helps us scale our clients faster, while ensuring their business continues to have the highest availability for their operations.

What advice would you share with an MSP looking to scale their business?

Stay focused on the relationships I mentioned above and being the IT Department advocate. Unfortunately, due to the nature of the business, with a lot of us being engineers that get too focused on the details, leverage your fellow partners/vendors instead of trying to take the entire pie for yourself. Follow this up by a repeatable IT operational standard and processes that will be clear and focused for your team to support and, most importantly; stable, secure, and protected for your client.

What book are you currently reading?

I travel a lot, so by “reading…” that really means “audio book” for me. This would be Traction by Gino Wickman. I’m actually listening to it again! I will listen to audio books that I have enjoyed, multiple times —  that is — if I find the information extremely valuable.

Favorite blogs / podcasts

Honestly, I don’t have any. I spend so much time investigating, reviewing, testing, and reading about various IT solutions and methods. I guess I would say, I read “the internet.”

 

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