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MSP Spotlight: JS Computek

Meet Caleb Brown, Owner of JS Computek!


Tell us a little about your MSP…

JS Computek is headquartered in Columbia, MO and we’ve been serving Mid-Missouri since 1997.

How long have you been a member of The 20?

We chose to strategically partner with The 20 in early 2019.

Why did your MSP originally look to partner with The 20?

There were many factors, but here are the most influential:

A. The ability to scale with confidence.
B. The extra knowledge, cooperation, and human resources.
C. The ability to deliver the MID model which aligned with our company mission of delivering “IT Sanity” to our clients and staff.

Tell us about the biggest change in your business since joining The 20.

Since joining, the biggest impact has really been internally — thinking about making documentation and processes clear, concise, and accurate.

What do you like most about being a member of The 20?

The helpful members; so many great resources in the group to share with.

What do you think is the most important quality necessary for success?

Be willing to grow and adapt in your mindset and processes.

What are your biggest business challenges?

Breaking through the mindset of the prospect’s belief that IT should be like calling a plumber and that break/fix is a smart way to run a business.

What are your areas of focus for 2020?

For 2020 our core areas of focus are cloud migrations and new client acquisition.

What advice would you share with an MSP looking to scale their business?

Find your uniques, define and sharpen your core processes, and then build systems around those processes that allow you to scale up or down on demand.

What book are you currently reading?

I’m currently reading The Compound Effect.

Favorite blogs / podcasts

Krebs on Security and Darran Daily.


Interested in becoming a member like JS Computek? Click here for more information!